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May 15, 2013

Headline News - May 15, 2013

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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 14, 2013

Thinking Big: What Could Change Our Industry?

GP Logo Horizontal 140pxIn a new article on PaymentsViews.com, Glenbrook's Carol Coye Benson takes a step outside the box and shares some of her thoughts about "big actions that industry incumbents could take to strengthen their positions and the U.S. payments industry." Be sure to check out some of her thoughts - and share your comments!

Live Blogging Finovate Spring 2013 San Francisco

PaymentsViews logo 140pxGlenbrook's Erin McCune is attending the Finovate Spring 2013 conference being held today and tomorrow in San Francisco. She's live blogging from the conference on PaymentsViews.com and also actively tweeting her comments on Twitter.

It's Cash Register Day in the New World of POS!

A couple of interesting announcements were made today in the world of point-of-sale and next generation "cash registers":

  • PayPal logo 140x60pxPayPal introduced a new "Cash for Registers" program - including offering "free credit, debit card, check, and of course PayPal processing for the remainder of the year to any qualifying U.S business turning in their dusty old cash register in exchange for a modern solution like PayPal Here (iPad, card reader, iPad stand, cash drawer, and printer)."

    See PayPal's David Marcus' blog post about the new program.

    Here's a TechCrunch story on the program.

  • Square logo 140pxSquare has announced Square Stand, calling it "beautiful new hardware for brick and mortar businesses that turns an iPad into a complete point of sale." Square Stand includes an integrated card reader that keeps information secure from swipe to payment, and easily connects to the hardware accessories businesses need, including a receipt printer, kitchen printer, cash drawer, and barcode scanner.

    Here's a TechCrunch story on Square Stand.

    Also, see this Fortune interview with Square CEO Jack Dorsey and Jesse Dorogusker, a former Apple exec who led the development of Stand: "A bamboo stand can be very beautiful and there's a lot of great craftwork out there, but it doesn't have the intelligence of this system."

  • Groupon logo 140x60pxGroupOn also introduced "Breadcrumb POS, a free, easy to use, and reliable iPad point of sale that will blow your cash register away. It offers the functionality that cafés, health and beauty businesses and shop owners need." The company also said that "as of today we’re throwing in free processing on the first $5,000 in credit card transactions."

Headline News - May 14, 2013

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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 13, 2013

Visa Enhances Visa Offers Platform

Visa logo 60pxhVisa Inc. has announced enhancements to its Visa Offers platform that delivers targeted rewards to Visa cardholders.

Visa says that "the enhanced service has the potential to eliminate paper coupons, allowing consumers, who opt in, to earn points and discounts as well as redeem special offers instantly at checkout by simply using their enrolled Visa card."

Smarter commerce means having the right offer, delivered to the right customer at the right time,” said Jim McCarthy, global head of Products, Visa Inc. “Visa’s new real-time point-of-sale redemption platform is a great example of Visa’s ability to apply its processing and technology expertise to simplify the use of offers and discounts, bringing benefits to merchants, acquirers, issuers and consumers.”
The new enhancements include:
  • Fully Customizable Offer Content - Retailers and financial institutions can deliver offers that are tailored to individual customers, through email, web and mobile.
  • Real-Time Offer Relevancy - The platform also provides retailers and issuers data insights and analytics to measure the point-of-sale redemption rate, allowing them to create customized and more relevant offers.
  • Consumer Loyalty Qualification - Retailers and issuers can use real-time messaging capabilities to identify and uniquely reward loyal customers.
  • Multiple Redemption Options - Support for real-time redemption of offers and rewards at the point-of-sale - complementing the existing statement credit capability.
  • Support for Multiple Offers Programs - Supports both Visa-specific and third-party offer programs.
Visa has established agreements to source discounts from leading retailers and can manage the Visa Offers platform on behalf of retailers, acquirers, and issuers, from enrollment to offer delivery to redemption options.

Headline News - May 13, 2013

On the web:

On the wires:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 11, 2013

Headline News - May 11, 2013

On the web:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 10, 2013

ATM Cash-outs, Security, and the Coming Authentication Battles

GP Logo Horizontal 140pxOver on PaymentsViews.com, Glenbrook's George Peabody examines the recent attacks on two prepaid card processors which led to $45 million of cash being withdrawn from ATMs around the world over a very short period of time.

Chart of the Week - Canadian Interac Debit Card Fraud Losses (2006-2012)

Last week, we looked at the history of card fraud losses in the UK from 2001 through 2011. This week, we're taking a look at the history of counterfeit card fraud in Canada on Interac cards - Canada's national debit card scheme - based on skimming.

Interac reports that these losses decreased to $38.5 million in 2012 - representing just 0.012 percent of domestic Interac card volume) from a high of $142 million in 2009. Interac also reports that the number of cardholders affected by this form of card fraud fell to 93,800 in 2012 from 238,000 in 2009.

Over the last few years, Canada completed a migration chip card technology - with essentially all cards now equipped with chip and nearly 90 percent of POS terminals upgraded to support chip.

Canada Interac Debit Card Fraud 2006 2012

Headline News - May 10, 2013

On the web:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 09, 2013

MCX Continues to Grow - Adding Southwest Airlines, Chilis, and Others

Mcx logo 140x60pxMerchant Customer Exchange (MCX) has announced the addition of several new merchants to its membership including Southwest Airlines, Brinker International, Inc. (parent company of Chili’s® Grill & Bar and Maggiano’s Little Italy®), Pacific Convenience & Fuels LLC and RaceTrac.

Southwest supports efforts to bring a competitive mobile-payments network to the market that also protects consumer and merchant data,” said Chris Monroe, Treasurer, Southwest Airlines. “We’re proud to join the growing list of outstanding merchants backing MCX.”
MCX’s 30-plus merchant members represent more than 700 million customer accounts and more than $1 trillion in annual sales.

Headline News - May 9, 2013

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On the wires:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 08, 2013

Discover and Ariba Partner on B2B Payments

Discover logo 140pxDiscover Financial Services and Ariba have announced Ariba® Pay™, a new service to be offered by Ariba that the companies say "is expected to transform B2B payments by eliminating paper transactions, providing better visibility into cash flow and producing rich remittance information that improves reconciliation processes for buyers and sellers."

AribaPay will provide a reliable and cost-effective way for buyers to create purchase orders, receive invoices and send payments, while sellers receive more-detailed remittance information – all in a fast, secure, electronic environment.

"Ariba and Discover are seizing the opportunity to digitize a share of the estimated $30 trillion in B2B payments that are still mostly made with paper checks,” said Roger Hochschild, president and chief operating officer for Discover.

“Discover is broadening its network capabilities and infrastructure and choosing diverse business partners like Ariba to move beyond facilitating payments to enabling and improving business commerce.”

When launched in 2014, the cloud-based service will combine the applications and insights embedded in the Ariba Network and deliver them through Discover’s global payments infrastructure to enhance settlement and reconciliation of business commerce.

Headline News - May 8, 2013

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On the wires:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 07, 2013

Coinbase - VCs Begin Investing in Bitcoin Startups

Coinbase logo 140pxIn an article titled "Bitcoin Startups Begin to Attract Real Cash", Sarah Needleman and Spencer Ante write for the Wall Street Journal about Coinbase, a San Francisco-based startup that is expected to announce Wednesday raising $5 million from venture investors led by Union Square Ventures.

The Coinbase web site says "Bitcoin Made Easy - Coinbase is the simplest way to buy, use, and accept Bitcoin."

Earlier Tuesday afternoon, Coinbase tweeted the news about its venture financing (see @coinbase on Twitter):

Fed Reports 2.4% Decline in Revolving US Consumer Credit for March 2013

FedToday the Federal Reserve reported on consumer credit for the month of March - reporting that revolving credit use by US consumers declined at a 2.4% annual rate to $846.2 billion - the first month of decline this year. Total consumer credit during March increased 3.4% with non revolving credit increasing 11.3%.

CFSI: Financial Technology Trends in the Underbanked Market

The Center for Financial Services Innovation (CFSI) and Core Innovation Capital have jointly produced a new paper "Financial Technology Trends in the Underbanked Market" which highlights recent innovations in mobile technology, computing power, and data availability that are driving the development of products and services for underbanked consumers.

“The emerging trends detailed in this research represent tremendous potential for the financial services industry to engage more fully with underserved consumers in value-driven ways,” said Rob Levy, Director, Research, CFSI.

“Our goal is to provide guidance and leadership as entrepreneurs and innovators begin to capitalize on new technology and develop relevant, sustainable, and scalable strategies for meeting consumer needs.”

The four key trends identified in the paper include:
  • Harnessing Social Networks
  • Solving the Cash In/Out Problem
  • Leveraging Big Data for Better Risk Management
  • Scaling Up by Going B2B2C

The paper has been sponsored by Morgan Stanley.

Headline News - May 7, 2013

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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 06, 2013

New Fed Report: U.S Mobile Payments Landscape - Two Years Later

Boston fed logo 140pxThe Federal Reserve Bank of Boston in conjunction with the Federal Reserve Bank of Atlanta has just published a new report titled "U.S. Mobile Payments Landscape – Two Years Later."

Based upon ongoing meetings of the Mobile Payments Industry Workgroup (MPIW) convened by the Federal Reserve, the report updates an earlier paper from 2011. It examines changes in the evolution of mobile POS retail payments over the past two years, characterized by an expanding fragmented market environment and frequent technology innovations.

“There have been some notable changes in the mobile payments area in the last two years,” said Marianne Crowe, Vice President of the Payment Strategies Group at the Federal Reserve Bank of Boston and co-author of the report.

“For instance, the mobile device has become a pivotal driver in creating a dynamic marketplace that is bringing diverse companies and sectors together, both as competitors and collaborators and across traditional boundaries of industry and technology.”

The report points out that competition and collaboration have been essential to moving the mobile payments industry forward, as marked by collaborative efforts among large banks and mobile network operators, card networks, retailers, mobile solution providers, and innovative start-ups.

The paper concludes that while the market is still nascent, progress is being made towards achieving benefits within this ecosystem such as improved security and fraud reduction, cost efficiencies, value-added services, revenue and monetization opportunities, and data privacy.

First Data Names Ed Labry Vice Chairman

First data logo 140x60pxFirst Data Corporation has announced that EVP Ed Labry has been named by the board as the company’s Vice Chairman.

“Ed Labry has done more to help build First Data than any other person I know,” said Chief Executive Officer Frank Bisignano. “It gives us great pleasure to name Ed to this new role, where he will continue to engage with our strategic customers and with our topmost prospects to help us drive new sources of top-line revenue.”
Having served as interim CEO since Jan. 28, Labry was previously president of First Data North America, a market that grew to contribute more than 85 percent of the company's consolidated revenue under his leadership from 2010 through 2012.

Discover Partners with UAE's Network International

Discover logo 140pxDiscover Financial Services has announced another partnership with a regional payment network - partnering with Network International, a payment solutions provider in the Middle East and promoter of the newly launched Mercury domestic card network.

The alliance will allow acceptance of Mercury Network Cards on Discover, Diners Club International and PULSE networks for international purchases and cash access outside of U.A.E.

“This alliance is another example of Discover’s flexibility, unique positioning in the market and ability to support and encourage domestic payment networks around the world,” said Diane Offereins, EVP and President of Discover Payment Services.

"By partnering with regional payment networks such as Network International, Discover is able to leverage its assets to grow volume and increase brand awareness in places like the U.A.E., one of the fastest growing economies in the world. We’re also providing our partners with customized solutions to help them achieve global reach and address localized preferences."

Discover has established other network alliances including relationships in China, Japan, Korea, Serbia, India, Puerto Rico, Nigeria and throughout Europe.

Headline News - May 6, 2013

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On the wires:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 05, 2013

Book: Act of Congress - Inside the Passage of the Dodd-Frank Act

On Tuesday this week, a new book titled Act of Congress: How America's Essential Institution Works, and How It Doesn't by Washington Post associate editor Robert G. Kaiser will be published. Based on access that Kaiser had at the time to the bill's main sponsors, the book tells the story of the Dodd-Frank Act and how it was ultimately passed by Congress in 2010.

Today, in an article titled "How Barney Frank foiled the banking lobby to form a new financial watchdog", the Washington Post ran an excerpt from the book discussing the Consumer Financial Protection Agency, the formation of which was a centerpiece of Dodd-Frank.

May 03, 2013

Chart of the Week - UK Card Fraud Losses (2001-2011)

In our Chart of the Week last week, we looked at the relationship between the unemployment rate in the US and outstanding consumer revolving debt.

This week's chart of the week looks at the history of card fraud losses in the UK - as cited in the recent report "The U.S. Adoption of Computer-Chip Payment Cards: Implications for Payment Fraud" by Richard J. Sullivan of the Federal Reserve Bank of Kansas City. In the UK and a few other countries, these kinds of card fraud loss statistics are collected by the industry and shared publicly - unlike currently in the US.

UK Card Payment Fraud 2001 2011

Sullivan's article "examines how computer-chip cards work differently from magnetic-stripe cards, describes the security improvements offered by the chips, and reviews their mixed track record at defeating fraud in other countries."

The top dotted line in the chart represents the total card fraud losses on UK issued cards. The darker line below that represents fraud losses on IMOTO (Internet, mail order, and telephone order) card-not-present transactions while the third line below represents card fraud losses associated with counterfeit card transactions.

EMV chip card deployment took place in the UK during the shaded 2003-2006 time frame. Sullivan notes that the implementation of EMV initially helped reduce counterfeit card losses but that, because those cards still had magnetic stripes on them, fraudsters could still counterfeit them and use them at mag stripe acceptance locations outside the UK.

Sullivan goes on to comment:

After 2008, fraud losses with counterfeit cards and on IMOTO transactions declined. The decline was due to two factors. First, more merchants and ATMs on the European mainland had converted by that time to accept EMV payment cards, so fraudsters with counterfeit magnetic-stripe cards could no longer easily find locations where mag- netic-stripe cards were accepted, merely by crossing borders. Second, increasingly, merchants in the UK were adopting 3D secure systems for their IMOTO transactions."

Glenbrook's Scott Loftesness at Experian's Vision 2013 Conference

GP Logo Horizontal 140pxGlenbrook's Scott Loftesness will speaking on Monday, May 6, at Experian's Vision 2013 Conference in Carlsbad, California.

Scott will be helping to moderate a panel titled "Wallet Wars — Payments beyond 2013" that will be discussing the impact of mobile on payment business models and profitability for financial institutions, wireless providers and emerging players.

Speakers include Cherian Abraham (Experian), Pete Donat (First Data), Paul Moreton (Capital One), Ken Moy (MasterCard) and Chris Gardner (Paydiant).

Mobey Forum Releases New White Paper: "The MPOS Breakthrough"

Mobey forum logo 140pxThe Mobey Forum has just released a new white paper title "The MPOS Breakthrough: How the Power of Mobile has Disrupted Payments".

The paper begins:

"Little more than three years after the December 2009 launch of Square, MPOS has redefined merchant card acceptance at the point of sale (POS), by both rewriting the rules on who can accept card payments and vastly simplifying their means to do so."
The white paper along with a short webinar discussing it are available on the Mobey Forum website.

Headline News - May 3, 2013

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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

May 02, 2013

Google Takes Minority Interest in Lending Club

LendingClub logo 140pxLending Club has announced that Google has acquired a minority stake in the company as part of a secondary transaction whereby new and existing investors acquired shares from existing investors. Buyers include Google and existing investor Foundation Capital.

"Lending Club is using the Internet to reshape the financial system and profoundly transform the way people think of credit and investment," said Google’s David Lawee. "We are excited to be a part of it."

"Few companies have such an in-depth understanding of the Internet as Google," said Lending Club CEO Renaud Laplanche. "We believe our relationship with Google will be very helpful in better serving our customers. We couldn’t be more excited to have them on board."

Lending Club facilitated more than $1.65 billion in loans since inception including over $350 million in the last quarter.

[Editor's note: see also this TechCrunch story on this latest round of financing for Lending Club.]

Headline News - May 2, 2013

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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

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