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Online Banking

Welcome to the News View for "Online Banking".

Here, on these archive pages, you'll find all of the articles on Payments News for Online Banking listed in date sequence beginning with the most recent article at the top of the page.

Click here for a complete listing of what's available in the Payments News Archive - organized by both posting date and subject category.

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March 26, 2014

Headline News from - March 26, 2014

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February 03, 2014

Citi Updates Mobile App to Add Features, Streamline Experience

Citi logo 140pxCiti has announced that its redesigned Citi Mobile® app is now available - "to provide U.S. banking and credit card customers with new and enhanced mobile account management capabilities."

At Citi we want our customers to have remarkable experiences in every way they interact with us and manage their accounts,” said Melissa Stevens, Managing Director, Citi Internet & Mobile.

“Citi Mobile is a vital and growing channel for our customers, so we have reimagined what mobile banking looks like and produced a new app that is designed specifically for how people bank on their phones. We have added new features and intuitive navigation to make Citi Mobile - the first of its kind when it launched seven years ago - an industry leader again and an even easier way for people to manage their accounts on-the-go.”

Citi said the U.S. launch includes a limited beta test of Citi Mobile Snapshot, "a new opt-in feature that enables customers to check deposit and credit card balances and recent transactions without having to log into their accounts." The opt-in feature is intended to help enrolled banking and credit card customers monitor their accounts on-the-go by displaying balances and the 15 most recent transactions without requiring them to log in every time. All account transactions will continue to require log-in authorization. Citi says it is the first major U.S. bank to offer the feature, which is expected to be rolled out to all U.S. customers later this year."

A demo video of the updated mobile app can be found here on Citi’s YouTube channel.

January 02, 2014

Headline News from - January 2, 2014

Next Glenbrook Payments Boot Camps: Feb 4-5 in Palo Alto, CA; March 18-19 in New York City. Alternatively, you can request a private Payments Workshop held on-site at your location.

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October 30, 2013

Headline News from - October 30, 2013

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  • Looking for consulting help from Glenbrook? Let us know your needs here - and we'll get right back to you!
  • Join Glenbrook's Carol Coye Benson and Scott Loftesness for our Glenbrook Payments Boot Camp on December 10-11th in Palo Alto, California!
  • Glenbrook's Elizabeth McQuerry will be speaking on New Payments Regulation in Brazil at the International Money Transmitter Conference in Miami, Nov 4-7, 2013.
  • Join our mailing list for updates about Glenbrook events. Follow us on Twitter: @paymentsnews and @paymentsviews

October 28, 2013

Headline News from - October 28, 2013

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Updates from Glenbrook:

  • Looking for consulting help from Glenbrook? Let us know your needs here - and we'll get right back to you!
  • Join Glenbrook's Carol Coye Benson and Scott Loftesness for our Glenbrook Payments Boot Camp on December 10-11th in Palo Alto, California!
  • Glenbrook's Elizabeth McQuerry will be speaking on New Payments Regulation in Brazil at the International Money Transmitter Conference in Miami, Nov 4-7, 2013.
  • Join our mailing list for updates about Glenbrook events. Follow us on Twitter: @paymentsnews and @paymentsviews

October 02, 2013

Headline News from - October 2, 2013

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On the web:

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Updates from Glenbrook:

  • Looking for consulting help from Glenbrook? Let us know your needs here - and we'll get right back to you!
  • Join us for our new series of Glenbrook Payments Boot Camps coming this October - 8th/9th in the San Francisco Bay Area and 23rd/24th in New York City!
  • Glenbrook's Allen Weinberg and Erin McCune will be at Money2020 in Las Vegas October 6-10 - please reach out to them directly to catch up in person or set up a briefing at the conference. Erin will be moderating an Invoicing, Billing & Collections panel with CEO Rene Lacerte, Billtrust CEO Flint Lane and Billhighway Chairman Vince Thomas.
  • Glenbrook's Elizabeth McQuerry will be speaking at this year's NACHA Global Payments Forum on October 17-18 in New York City. She'll be speaking on the topic "Mobile Payments, Interoperability & Faster Funds Transfer".
  • Glenbrook's Carol Coye Benson will be speaking at this year's American Bankers Association Annual Convention on October 20-22 in New Orleans. She'll be participating in a panel discussion on The Future of the Payments Industry.
  • Join our mailing list for updates about Glenbrook events. Follow us on Twitter: @paymentsnews and @paymentsviews

August 21, 2013

Headline News from - August 21, 2013

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August 06, 2013

Headline News from - August 6, 2013

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August 02, 2013

Headline News from - August 2, 2013

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June 04, 2013

Headline News from - June 4, 2013

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September 30, 2010

Survey Says More Consumers Prefer Online Banking

survey_graphic_140px.pngA new survey by the American Bankers Association (ABA) reports on current consumer preference for various banking channels –– online banking is preferred by 36% of customers, followed by traditional branches (25%), ATMs (15%), mail (8%), and telephone (6%). Mobile, as the newest channel, is preferred by 3% of customers.

June 29, 2010

Wells Fargo Introduces Mobile Apps for Android, BlackBerry and Palm

Wells FargoWells Fargo has announced the launch of new mobile banking applications for Android, BlackBerry, and Palm. Wells Fargo customers may choose the Mobile Banking services that best suit their needs from a menu of options on Wells Fargo's newly expanded Mobile Banking Resource Center.

"We are listening and responding to our customers by broadening our mobile banking services," said Arah Erickson, head of Wells Fargo Retail Mobile Banking. "Our goal is to make it even more convenient for customers to access their account information – anytime, anywhere – helping them save time and providing peace-of-mind. Wells Fargo Mobile Banking makes it fast, easy, and secure for customers to stay in touch with their finances.”

June 06, 2010

A Look at BankSimple - Interview with Alex Payne

BankSimpleWhat is BankSimple all about? For some insights, listen to this edition of The Pipeline podcast by Dan Benjamin. In this edition of his excellent podcast series, Dan interviews Alex Payne - who recently left Twitter to join BankSimple as co-founder and Chief Product & Technology Officer. Some fascinating insights into what BankSimple is all about. (You can request to join BankSimple on this page. You can follow Alex Payne on Twitter: @al3x).

May 25, 2010

Fiserv Survey Details Online Banking and Bill Payment Usage by US Consumers

fiserv_logo.gifFiserv has announced the results of its most recent Consumer Billing and Payment Trends survey which has tracked online consumer bill payment habits since 2001. According to the company, "the 2010 survey shows online banking, bill payment and e-bill usage continues to grow, and that the online bill payment population has changed significantly during the last decade. Between 2000 and 2010, the number of households that use online banking increased more than six-fold (to 72.5 million), and the number that use online bill payment increased nearly eight-fold (to 36.4 million). Online bill payers now represent a wide cross-section of the U.S population, and women have edged out men as the primary users of the service." An overview of the 2010 Consumer Billing and Payment Trends survey results can be downloaded at READ MORE »

May 24, 2010

Guardian Analytics Closes $9 MM Series C Financing

Guardian AnalyticsGuardian Analytics has announced closing $9 million in Series C funding led by Sutter Hill Ventures with participation by existing investor Foundation Capital. According to the company, "the Series C funding will be used to accelerate product innovation and capitalize on the growing demand for fraud prevention solutions that can protect financial institutions and their customers from today's sophisticated cybercrime." READ MORE »

May 18, 2010

Wells Fargo Commemorates 15 Years of Online Banking

Wells FargoWells Fargo today commemorates the 15-year anniversary of online banking. On May 18, 1995, Wells Fargo became the first bank in the nation to give customers free Internet access to current balances in their checking, savings, line of credit and credit card accounts. The service showed customers’ transaction histories for checking and savings accounts. Today, Wells Fargo serves 17.2 million combined active online customers who visit more that 2 billion times per year. READ MORE »

May 10, 2010

Fiserv Unveils ZashPay - P2P Payments via Online Banking

FiservFiserv has announced ZashPay, a new person-to-person payments service that "will allow consumers to tap into a community where they can quickly send or receive money using their existing online banking accounts. With ZashPay, consumers will be able to send money to anyone they know using only an e-mail address or mobile phone number. The payment will be deducted directly from the sender’s banking account and deposited directly into the recipient’s account in as little as one business day, utilizing the same secure processes as a typical online banking transaction." Fiserv has also launched a Facebook page for ZashPay. READ MORE »

April 08, 2010

Gemalto Acquires Todos

Gemalto has announced that it has completed the acquisition of Todos AB from investors led by 6AP, a fund belonging to the Swedish National Pension system. Terms of the transaction were not disclosed. Headquartered in Gothenburg, Sweden, and employing 80 people worldwide, Todos AB is a provider of strong authentication solutions for internet banking. READ MORE »

April 01, 2010

Are You Getting an Apple iPad?

Are you getting an Apple iPad this weekend? We are!

Right out of the box, Payments News should look great on the iPad in the Safari browser viewed in landscape mode. We're looking forward to holding Payments News "in our hands"! We'll be enhancing Payments News even more for our new iPad-equipped readers! - stay tuned!

And, if you're with a financial institution doing new things for/with iPad's, be sure to let us know! We're looking forward to a seeing next-generation online experiences on this device - and want to feature your innovations!

March 09, 2010

UK Card and Banking Fraud Losses Down 28% in 2009 to £440.3MM

The UK Payments Council has released new data on fraud losses for the full year 2009 that show that "total fraud losses on UK cards fell by 28 per cent between 2008 and 2009 to £440.3 million – a decrease of £170 million on the previous year’s total."

According to the Council, "the combined force of industry initiatives such as: chip and PIN; the increasing use of sophisticated fraud detection tools by banks and retailers; and the work of the DCPCU , the banking-sponsored special police unit, have all helped contribute to this fall. It is the first time that card fraud has decreased since 2006." READ MORE »

March 01, 2010

Firethorn Adds Mobile Banking Support for Over 3,700 Financial Institutions

Firethorn Holdings has announced that it has expanded its mobile banking solution to allow consumers to now manage their checking, savings and credit card accounts with more than 3,700 U.S. financial institutions using a single mobile application. Firethorn says that "consumers can now go to to download the updated Mobile Banking application directly to their mobile devices and enroll their accounts with these newly added financial institutions. The application is available on a variety of smartphones and feature handsets offered by wireless operators working with Firethorn." READ MORE »

December 31, 2009

Small Businesses - Dedicate a PC for Online Banking Activities

In an article titled "Cybercrooks stalk small businesses that bank online", Byron Acohido writes for USA Today about how small businesses are being targeted by fraudsters seeking to gain online banking account userid's and passwords. According to Acohido, "the American Bankers Association and the FBI are advising small and midsize businesses that conduct financial transactions over the Internet to dedicate a separate PC used exclusively for online banking."

November 19, 2009

CGAP Report Finds Four Forces to Shape Future of Mobile Banking

The growing use of branchless banking, including mobile phone banking, is inevitable in most countries. But it's far less certain whether large numbers of the unbanked poor will use these alternative channels for financial services beyond payments, such as savings and credit. So says "Scenarios for Branchless Banking in 2020," a new report from CGAP, a microfinance group based at the World Bank, and the U.K.'s Department for International Development (DFID). READ MORE »

November 03, 2009

FBI Issues Warning about Fraudulent ACH Transfers

The FBI issued a press release earlier today highlighting concerns about an increase in ACH-based fraud targeting online banking credentials of small businesses, governments and school districts.

From the press release: "Within the last several months, the FBI has seen a significant increase in fraud involving the exploitation of valid online banking credentials belonging to small and medium businesses, municipal governments, and school districts. In a typical scenario, the targeted entity receives a “spear phishing” e-mail which either contains an infected attachment, or directs the recipient to an infected website. Once the recipient opens the attachment or visits the website, malware is installed on their computer. The malware contains a key logger which will harvest each recipient’s business or corporate bank account login information. Shortly thereafter, the perpetrator either creates another user account with the stolen login information or directly initiates funds transfers by masquerading as the legitimate user. These transfers have occurred as both traditional wire transfers and as ACH transfers." READ MORE »

October 19, 2009

Mazooma, Partner for Provide Instant Debit Transactions

Mazooma, a real-time online debit payment solution for U.S. consumers, has announced that PETCO has signed an agreement to integrate the Mazooma solution on its Web site, According to the two companies, "PETCO will now be able to provide a real time, bank authenticated debit payment option for its U.S. consumers, allowing online shoppers to easily and securely pay for their purchases with cash." READ MORE »

October 15, 2009

MasterCard Introduces Online Money Manager

MasterCardWW-small.jpgMasterCard Worldwide has announced the launch of MasterCard Money Manager™ - calling it "a new, interactive financial management tool that enables MasterCard cardholders to quickly and efficiently monitor debit card spending for themselves and members of their household. Using the web-based tool, consumers have the ability to review signature and PIN-based MasterCard transactions by merchant category, and create customized categories, making it easy to identify spending patterns and compare actual spend to an allocated budget." READ MORE »

October 13, 2009

Plastyc Introduces iBankUP Money Management for Gen Y

Plastyc_logo-140px.jpgPlastyc has introduced iBankUp, a new online banking service that enables "GenY consumers to save money and keep their credit history clean by giving younger, Web-savvy people constant financial oversight and control with no risk of incurring credit card debt or overdraft fees." READ MORE »

October 07, 2009

Intuit Introduces TurboTax for Online Banking

intuit_logo-140px.jpgIntuit has announced TurboTax for Online Banking, "a new offering designed to help financial institutions bring more value to customers – and increase deposits – by turning their online banking site into a valuable tax resource." Available for Digital Insight financial institutions to offer in the upcoming tax season, TurboTax for Online Banking won a Best of Show award at Finovate 2009, a conference showcasing the best new innovations in financial and banking technology. READ MORE »

An Untapped Market for Mobile Banking Among Offline Consumers

A survey commissioned by VeriSign's Messaging and Mobile Media Division (in collaboration with Fiserv and M-Com) of more than 500 U.S. mobile phone users finds that financial institutions should mine the untapped market of offline-banking consumers as a potential target audience for mobile banking and payment services.

According to the survey, sixty percent of consumers not currently using online banking would be interested in using at least one mobile banking service if it was offered during a typical month. The survey also shows that non-online-banking consumers are heavy users of traditional bank channels: nearly two-thirds reported contacting their financial institution once a week or more through one or more bank channels such as contact centers and interactive voice response systems. These are among the most costly customer service channels. READ MORE »

UK Online Banking Fraud Losses Spike Up 55%

Today's UK card fraud report was surprisingly positive - with card fraud losses down 23% for the first half of 2009 vs. 2008. However, there was much worse news with respect to online banking fraud - which spiked up 55% in the same period. READ MORE »

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