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Javelin Strategy and Research

Welcome to the News View for "Javelin Strategy and Research".

Here, on these archive pages, you'll find all of the articles on Payments News for Javelin Strategy and Research listed in date sequence beginning with the most recent article at the top of the page.

Click here for a complete listing of what's available in the Payments News Archive - organized by both posting date and subject category.

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February 10, 2010

Javelin Study Finds Identity Fraud Reached New High in 2009

Javelin Strategy & Research has announced results from its 2010 Identity Fraud Survey Report - finding that "the number of identity fraud victims in the United States increased 12 percent to 11.1 million adults in 2009, while the total annual fraud amount increased by 12.5 percent to $54 billion. The report found that protection of data by consumers and businesses and enlisting assistance in resolution are helping consumers and businesses resolve fraud more quickly, and are also reducing or eliminating costs for the consumer. Average fraud resolution time dropped 30 percent to 21 hours, and nearly half of new victims file police reports, resulting in double the reported arrests, triple the prosecutions, and double the percentage of convictions in 2009." READ MORE »

January 21, 2010

Javelin Study: End-to-End Encryption, Tokenization, and EMV in the US

Javelin has announced a new report titled "End-to-End Encryption, Tokenization, and EMV in the US: Vendor Analysis of Emerging Technologies and Best Hybrid Solutions" that "assesses the capabilities of end-to-end encryption, tokenization, virtual terminals, magnetic-stripe security and the EMV standard as solutions to combat payment-related data breaches." READ MORE »

November 09, 2009

LexisNexis Studies US Merchant Fraud Losses

According to a new report released today by LexisNexis® Risk Solutions, U.S. merchants are incurring $191 billion in fraud losses each year. The 2009 LexisNexis® True Cost of Fraud Benchmark Study discovered that merchants must absorb nearly 10 times the identity fraud cost incurred by financial institutions. Retail merchants experience a massive $100 billion in losses solely attributed to identity fraud, which escalates to $191 billion when factoring in the additional cost of lost and stolen merchandise. The study also found that merchant fraud losses amounted to more than 20 times the total value of consumer fraud victim losses which totaled approximately $4.8 billion in 2008. READ MORE »

July 28, 2009

Javelin: More US Consumers Are Likely to Use P2P Payments

mobilepayments-140px.jpgJavelin Strategy & Research has released a new report - Mobile Person-to-Person Payments: Mounting Telco Activity in a Mobile Channel Segment That Financial Institutions Can’t Afford to Lose - that finds that "financial institutions must act now to implement person-to-person mobile solutions before carriers capture the market."

Javelin says "that conditions are growing ripe for potential widespread consumer use of mobile devices to send payments between one another: smartphones are now used by 17 percent of consumers, mobile banking is used by many, and use of the internet for banking and shopping has been common for years. These are just some of the conditions that have created an increased likelihood that consumers will soon begin to use mobile person-to-person (P2P) transfers." READ MORE »

June 23, 2009

Alternative Online Consumer Payments - New Javelin Research

Javelin_logo-140px.jpgJavelin Strategy & Research has released a new report evaluating providers of alternative payment solutions for online retail transactions. The report, Predicting Alternative Payments Vendor Success: Balancing Needs Among Banks, Merchants, and Consumers reviews services provided by nine vendors: Acculynk, eBillme, HomeATM, Mazooma, Moneta, NACHA SVP, Noca, SeerGate, and Verient. READ MORE »

June 09, 2009

A Customer-Driven Architecture for Banks - Learning from iPhone

Javelin Strategy & Research has released a new report that shows how it believes that financial institutions must create a Customer-Driven Architecture (CDA) that gives customers what research shows they want most: financial control. According to Javelin, "with many consumers’ finances in shambles, today’s economy is the perfect time to finally put customers in charge. The seven attributes of CDA outlined in the report shows bankers how to prioritize technology investments in order to achieve iPhone-like monetary control." READ MORE »

February 09, 2009

Identity Fraud In US Increased 22 Percent, Costs Down 31 Percent

The 2009 Identity Fraud Survey Reportreleased today by Javelin Strategy & Research – confirms that the number of identity fraud victims has increased 22 percent to 9.9 million adults in the United States, while the total annual fraud amount only increased slightly by seven percent to $48 billion over the past year. READ MORE »

January 06, 2009

Prepaid Products-Align Processor Relationship With Strategic Goals

Javelin Strategy & Research has just released a new report titled "Prepaid Product Evolution - Align Processor Relationship With Strategic Goals" written by Bruce Cundiff. From the abstract:

"This Javelin research report makes use of consumer data analyzing the propensity to use prepaid products, and also in-depth interviews with prepaid program managers at financial institutions and other third parties to understand the key components of a prepaid processing relationship and how prepaid program managers must approach the establishment of such a relationship. "

December 16, 2008

Just How Important Is Mobile Banking?

On his blog, Javelin's James Van Dyke writes about mobile banking and the current wait-and-see attitude evidenced by many mid-market and smaller banks, credit unions and card issuers. Van Dyke thinks that "very soon, you may not have a business that reaches vital consumer segments if your business isn’t available via mobile devices." [Editor's Note: Makes me wonder - who is the smallest US financial institution to have adopted mobile banking to date?]

November 10, 2008

Javelin's 2008 Online Retail Payments Forecast

Javelin Strategy & Research has announced its 2008 Online Retail Payments Forecast exploring the increasing appeal and growth of alternative payment methods and the impact it represents to banks and traditional payment card networks. Among the findings, Javelin projects that "nearly one third of online retail transactions [are] expected to be alternative payments by 2013." READ MORE »

October 27, 2008

eBillme Online Spending Index Shows Credit Crunch Impact

eBillme has announced its latest quarterly eBillme Online Spending Index finding that the impact of the credit crunch is expected to effect holiday shopping as projected consumer spending online remains steady at $100 - $250 on average - and finding "that the credit crunch is causing shoppers to reduce their credit card usage and impacting consumer access to credit resulting in a shift to cash alternatives." READ MORE »

September 17, 2008

An Update on Contactless Payments in the US

In a press release, the Smart Card Alliance reports that "after two years of fast growth in contactless payments, the verdict is in: Once consumers try contactless, they like it! And with large issuers including American Express, Chase, Citibank, Washington Mutual, Wells Fargo and many others issuing contactless cards, the number of users is growing fast." READ MORE »

September 16, 2008

New Javelin Study - 2008 Expedited Payments Forecast

Javelin Strategy & Research is announcing a new study titled "2008 Expedited Payments Forecast: Banks Must Add Expedited Payments Now or Lose $5 Billion in Fees to Billers." According to Javelin, "the study finds that financial institutions must incorporate expedited payments now or risk losing $5 billion in fees to third party billers." READ MORE »

August 06, 2008

Consumer Authentication for Retail Banking

Tom Wills, Senior Analyst, Security and Fraud, at Javelin Strategy and Research has published a new report titled "Consumer Authentication for Retail Banking: Compliance Does Not Equal Security".

"With the majority of financial institutions in compliance after the frenzied rush to meet the authentication requirements of the 2005 FFIEC Guidance, a number of financial institutions have relaxed into a satisfied mode. Compliance is not security, however, and complacency increases risk. Weaknesses have already been proven for widely adopted methods such as mutual authentication and device recognition." READ MORE »

July 30, 2008

New Study Finds Declining Credit Card Use in US

Javelin Strategy & Research has released a report on credit cards and consumer spending finding that Americans are cutting back on credit card use and having difficulty paying off balances. Javelin found "conservative spending behaviors as a result of the economic downturn and the ramifications of the mortgage crisis, soaring fuel costs and rising food prices." READ MORE »

July 01, 2008

The Drivers of Consumer Satisfaction Among Credit Card Issuers

Javelin has announced a new report titled "Credit Card Satisfaction—An Effective Acquisition and Retention Strategy Must Focus on Multiple Facets of the Relationship". The report analyzes consumer perceptions affecting selection of a credit card issuer, as well as choosing a card at the point of transaction. READ MORE »

June 17, 2008

Financial Marketing Strategies to Engage the Mobile Consumer

Javelin Strategy and Research has announced a new report titled "Mobile Marketing: Financial Marketing Strategies to Engage the Mobile Consumer" to be available tomorrow. "58 Million US adults received at least one mobile marketing message on their mobile phones in the last year. Mobile marketing provides an opportunity for financial institutions (FIs) to interactively reach on-the-move consumers closer to the purchase decision in a one-to-one communication." READ MORE »

June 02, 2008

Motivating Consumer Adoption of Green - Paperless - Banking

A new "green banking" study by Javelin Strategy & Research finds that 3 out of 4 consumers are still "clinging to paper statements". READ MORE »

May 28, 2008

Javelin's 2008 US Mobile Banking Benchmark Study

Javelin Strategy & Research has announced a new report titled "2008 US Mobile Banking Benchmark Study: Mobile Access, Features, and Security – What Banks Are Offering Now" that it says "examines banks and credit unions on consumer mobile banking offerings within three categories: Access, Security and Features. Top US financial institutions (FIs) were mystery-shopped for their mobile banking service offerings, using Web and phone data collection methods." READ MORE »

March 17, 2008

Mobile Person-to-Person Payments Research

Javelin Strategy & Research has published a new report on mobile person-to-person (P2P) payments and transfers that outlines target consumer segments, obstacles and drivers for product adoption, and detailed case studies of three mobile P2P payment models from PayPal, Obopay and mChek. According to the report, most consumers want high-speed transactions, but only one in ten consumers is willing to adopt mobile P2P payment services.

READ MORE »

February 11, 2008

Javelin's 2008 Identity Fraud Survey Report

Javelin Strategy and Research has published its 2008 Identity Fraud Survey Report finding that identity fraud is declining in most parts of the United States with a losses down about 12 percent over 2006. Javelin's James Van Dyke notes, however, that "there's a catch. In a back-to-the-future scenario, there was a sharp increase in "old-fashioned" mail and telephone fraud, including Vishing. These methods grew from 3% to 40%, pointing to thieves’ new creativity in gathering personal information by mail and telephone."

READ MORE »

August 01, 2007

2007 Card Issuers' Identity Safety Scorecard

Javelin Strategy and Research has announced its "2007 Card Issuers’ Identity Safety Scorecard" - including describing "the security features of a dream credit card that put consumers in the driver’s seat when it comes to protecting them from identity fraud and knowing exactly what’s happening with their accounts. Javelin also announced the top credit card issuers that provide the best features that prevent, detect and resolve identity fraud."

READ MORE »

June 20, 2007

May 15, 2007

Javelin Studies Product Marketing Requirements for Mobile Banking

Javelin Strategy & Research has announced new research that it says "uncovers significant product marketing requirements for building banks' consumer usage of mobile services. While consumers are better primed for mobile banking now than they were in 2000, financial institutions (FIs) should not consider the mere availability of mobile banking a guarantee of success. FIs should prepare for measured, rather than widespread and immediate, adoption, even though consumers, handsets and mobile networks have made tremendous advancements."

READ MORE »

March 01, 2007

New Javelin Report - Expedited Bill Payments Forecast

Javelin Strategy & Research has published a new report titled "Expedited Bill Payments Forecast 2007 to 2009: Effective Strategies to Create Revenue and Enhance Relationships" (Preview PDF) that examines the future of expedited bill payments—services that enable consumers to make last minute bill payments—and how they represent a viable revenue opportunity for billers and financial institutions.

February 01, 2007

Javelin Study Concludes Identity Fraud Declining In US

Javelin Strategy & Research has released its 2007 Identity Fraud Survey Report, saying it provides "compelling new information about the reduction of identity fraud across the United States, while also identifying important risk differentiators between age and income demographics." According to the report, identity fraud has declined by about 12 percent over the previous year - that translates into a total fraud reduction of $6.4 billion according to Javelin. The survey is co-sponsored by CheckFree, Visa and Wells Fargo & Company.

READ MORE »

November 16, 2006

Javelin Reports On Interactive Financial Messaging

Javelin Strategy & Research has released a new report titled "Interactive Financial Messaging™" showing "how financial institutions can improve customer convenience and loyalty by using new interactive technologies to give consumers more control over their accounts."

READ MORE »

January 31, 2006

Javelin: Identity Fraud Growth Is Contained

Javelin Strategy & Research and the Council of Better Business Bureaus have released some of the results from their 2006 Identity Fraud Survey reporting that "that despite growing fears the growth of identity fraud is contained and that data compromise through the Internet is actually less severe, less costly and not as widespread as previously thought."

READ MORE »

Javelin Strategy & Research Launches New Blog

Javelin Strategy & Research has launched a new blog where, according to Bruce Cundiff, manager of Javelin's syndicated research practice, they intend to provide more information about their research findings and more frequent insight and analysis.

January 11, 2006

Javelin Updates Online Banking Safety Scorecard

Javelin Strategy & Research has released its second annual Online Banking Safety Scorecard which ranks 28 banks on their consumer-facing online identity fraud prevention, detection and resolution capabilities with respect to how well the banks protect consumers and allow consumers to protect themselves.

READ MORE »

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