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Welcome to the News View for "Innovation".

Here, on these archive pages, you'll find all of the articles on Payments News for Innovation listed in date sequence beginning with the most recent article at the top of the page.

Click here for a complete listing of what's available in the Payments News Archive - organized by both posting date and subject category.

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September 04, 2013

Headline News from - September 4, 2013

On the web:

On the wires:

Updates from Glenbrook:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated. Find something interesting to share? Tell us about it:!

August 01, 2013

Headline News from - August 1, 2013

On the web:

On the wires:

Updates from Glenbrook:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated. Find something interesting to share? Tell us about it:!

June 14, 2013

Headline News from - June 14, 2013

On the web:

Upcoming from Glenbrook:

  • Summer Camp! - A special summer session of our popular Payments Boot Camp - in Half Moon Bay on August 6th and 7th... Also, an optional half day course on Data In Payments - August 8th, also in Half Moon Bay. Join Carol, Scott and Russ for lively, interactive sessions - register now!
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Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated. Find something interesting to share? Tell us about it:!

April 22, 2013

Headline News - April 22, 2013

On the web:

On the wires:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated.

April 10, 2013

Glenbrook's Innovation in Payments Workshop - May 9, Palo Alto, CA

GP Logo Horizontal 140pxTwo of the hottest topics in global payments today - "big data" and "faster money" - are the focus of Glenbrook's upcoming May 9th workshop on Innovation in Payments. The full agenda for this day focused on innovation has just been published.

This workshop will be taught by Glenbrook's Russ Jones and Carol Coye Benson and will be held on May 9th, 2013 in Palo Alto, California. Registration is now open.

Note: This workshop is not for beginners! Attendance is restricted to alumni of Glenbrook’s Payments Boot Camps and Private Workshops, or to those who feel they have enough industry experience to be qualified!

April 26, 2010

When Worlds Collide! - New on

JayDeWitt.jpgIn an article titled "When Worlds Collide" penned from the NACHA Payments 2010 conference in Seattle, Glenbrook's Jay DeWitt writes on about when the traditional world of banking collides with the worlds of entrepreneurs - and how different approaches emerge.

Jay's commentary was triggered by listening to a couple of today's conference presentations - one about consumer interest in P2P payments and the other by Jack Dorsey from Square.

April 21, 2010

The Nine Characteristics of Successful New Payment Products

Fiserv has announced new research about "the nine characteristics that are the hallmarks of a successful new payments product."

GeorgeWarfel.jpgAccording to Fiserv, "George Warfel, consulting director, Global Payment Solutions, Fiserv, formulated these nine principles based on time-tested learning and observations across a range of payments products. Adding to the development were focus group-based insights gleaned from banks and bank customers concerning the latest innovations in payment systems (including mobile and web-site based payments)." READ MORE »

April 15, 2010

MasterCard Labs Launches - Former Orbiscom CEO Garry Lyons to Lead

MasterCard has announced the launch of MasterCard Labs - calling it "a new global Research & Development arm dedicated to bringing innovative payment solutions to market with greater speed than ever before." Garry Lyons has been named Group Executive, Research & Development and will oversee MasterCard Labs. MasterCard has published a short video about MasterCard Labs. READ MORE »

July 21, 2008

Protecting Intellectual Property From Your Strategic Alliance Partner

Our good friend and payments-saavy attorney Broox Peterson has written a short piece titled "Protecting Your Intellectual Property From Your Strategic Alliance Partner" icon_PDF_small.gif.

From Broox's introduction: "There are intellectual property tensions that exist in every alliance relationship that you must address even before contract negotiations in order to avoid nasty surprises later. Every business has intellectual property of some sort - patents, patentable inventions, copyrights, or at least trade secret know-how or information. Unless your intent is to contribute your intellectual property to a joint venture or alliance partner, you need to take special care to keep ownership of your intellectual property employed during execution of the objectives of the alliance in your hands, exclusively."

What's Your Innovation Agenda?

On his Bankervision blog, James Gardner writes about his opinion that "so many senior people in banks start to take the discipline of innovation seriously." He goes on: "I am beginning to wonder if the day when disruption can only come from outside are almost over."

July 02, 2008

The ING Direct Story

Currency Marketing's blog has a post today with an edited podcast of a recent keynote speech by ING Direct USA CEO Arkadi Kuhlman to the CUES Experience conference held in mid-May. Kuhlman's speech begins about 10 minutes into the podcast. Highly recommended listening!

As a reminder, there's a great Harvard Business School case on ING Direct written by James L. Heskett that's well worth reading. See this earlier Payments News post for details.

May 29, 2008

Innovation and the Future Proof Bank

James Gardner, head of Innovation and Research at Lloyds TSB in London, blogs about a new book he's writing titled "Innovation and the Future Proof Bank". He says "the end result will be a book that senior managers can use to help them establish an innovation function."

Gardner is looking for input from active practitioners - specifically "case studies around innovation processes, specific results of that process, people and leadership, governance or anything else that might be useful guidance to anyone starting their innovation journey." He's also looking for stories of things that went wrong. I'm sure he'd welcome hearing from you. Contact him via email - at the address listed at the bottom of his post. (Yesterday, I was reading a great new book about Pixar - and loved this quote from Joseph Schumpeter: "Successful innovation is a feat not of intellect, but of will." Oh so true!)

May 20, 2008

More Reports from Payments 2008

Glenbrook's Allen Weinberg and Jim Salters are in Las Vegas (tough duty!) attending this week's Payments 2008 conference hosted by NACHA. Allen filed his first report last night and Jim just filed his first report from the conference on yesterday's general session and the keynote by Peter Raskind, CEO of National City. If you're attending Payments 2008, be sure to "say hi" to Allen and Jim!

Accenture's Payments Innovation Showcase

Accenture has announced that it has opened a new facility at its research and development technology lab in Sophia Antipolis, France, dedicated to innovation in the rapidly growing global payments industry. The facility, called the Accenture Payments Innovation Showcase, focuses on original research and development in all facets of the payments business, including mobile communications and other point-of-sale technology, bank-to-corporate connectivity, processing, process models, biometrics, regulation such as the Single Euro Payments Area (SEPA) initiative, and security. READ MORE »

May 19, 2008

Banks and Innovation - NACHA Payments 2008 Field Report

Glenbrook's Allen Weinberg and Jim Salters are attending this week's Payments 2008 conference in Las Vegas. Here's Allen's first report from today's sessions commenting primarily about banks (or, rather non-banks) and innovation.

May 09, 2008

Disruption in the Payments World

Celent has published a new report titled 'Disruption in the Payments World' saying that 'the current euphoric era for many issuers will be disrupted and quite possibly eliminated over the next three years.' Why? Celent's reasons include a forecast that interchange rates will begin to decline, that a large payments company will launch an alternative network to MasterCard and Visa, and that credit card issuers will need to diversify their payments mix by adding decoupled debit payment options. READ MORE »

May 04, 2008

Innovation in Retail Banking - or the Lack Thereof

In an article titled 'Innovation: The Growth Accelerator' in the latest issue of BAI Banking Strategies, McKinsey's Zubin Taraporevala and Marla M. Capozzi explore innovation in retail banking - saying that the banking industry is "ripe for innovation" and noting that "the vast majority of industry breakthroughs have come from attackers, not incumbents." They share results from a survey of 300 financial services executives that identified three major challenges inhibiting innovation - in particular, "limited use of customer insights and external idea networks" - along with six characteristics and capabilities of high-performing innovators.

April 23, 2008

Further Exploration about Innovation in Payments

This morning's panel titled 'Omelettes and Eggs: Innovation' at the Digital Money Forum explored the extremes of the issues of innovation in payments.

Perhaps the most basic question asked from the audience was 'why does innovation matter?' "Because it does" wasn't exactly the collective answer from the panel - but the question got to the point that it's not often that technology itself drives innovation. (Opening new markets is, to me, perhaps the best answer).

A venture investor asked the panel where theyd' put their own money to work. Among the answers from the panel: prepaid and mobile, opportunities that might emerge from new real-time 'instant' payments (e.g. FPS in the UK), innovations that truly address user (as opposed to merchant) needs and can demostrate user adoption, and a prepaid solution that truly addresses the needs of minors.

April 22, 2008

Running a Bank in the Cloud?

James Gardner, Head of Innovation and Research at a major UK bank, writes a great blog called BankerWatch. In one of his recent posts titled "A New Kind of Event Please," he laments the events that vendors try to stage to interest bankers in "hot issues" and, more likely, the vendors latest products.

Instead of those kinds of events, Gardner says he's looking for more interesting and thought provoking stuff such as: "I'd like an event that would tell me how to run a bank in the cloud."

Jeff Bezos, CEO of, spoke at Paul Graham's Startup School 2008 conference at Stanford over the weekend. Bezos spent his talk focused on "the cloud" - what Amazon's doing with web services (AWS). All you have to do is to look at the first slide in his talk to see how "the cloud" is becoming an important business.

April 15, 2008

FTVentures Raises $512 Million Growth Capital Fund

FTVentures has announced the closing of its third and largest fund to date, FTV III, at $512 million. According to the firm, 'FTVentures will continue its strategy of investing in software and business services companies that derive value from the firm’s unmatched Global Partner Network, which includes the world’s leading financial institutions. Founded in 1998, FTVentures has over $1 billion in committed capital and has offices in San Francisco and New York.' READ MORE »

April 14, 2008

Last Call - Innovation in Payments - A Survey of Experts

Last Thursday, in a post titled 'Innovation in Payments - A Survey of Experts', I mentioned a survey of global payments 'experts' conducted by our good friend John Chaplin on questions about the innovation in payments. If you'd like a copy of John's survey findings, please email me and I'll get a copy out to you.

April 10, 2008

Innovation in Payments - A Survey of Experts

During March, a good friend of mine, John Chaplin, conducted a survey of global payments 'experts' (myself included) on the question of innovation in payments. Chris Skinner, another of the participating experts, does a great job outlining the findings from John's survey in this blog post. If you'd like a copy of the survey findings, email me or Chris and we'll be happy to send along a copy.

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