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Welcome to the News View for "Glenbrook".

Here, on these archive pages, you'll find all of the articles on Payments News for Glenbrook listed in date sequence beginning with the most recent article at the top of the page.

Click here for a complete listing of what's available in the Payments News Archive - organized by both posting date and subject category.

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April 08, 2014

Meet the Glenbrook Team on Thursday, April 17 in Menlo Park, CA

GP Logo Horizontal squareWe're holding an informal meet up with the whole Glenbrook team on Thursday evening, April 17 in Menlo Park. If you're in the area, please RSVP and plan to stop by and join us.

Eventbrite - Glenbrook Meet Up

April 07, 2014

Musings about Bitcoin

PaymentsViews logo 140pxIn an article titled "Bitcoin is like...", Glenbrook's Carol Coye Benson muses about comparing bitcoin to the introduction of the printing press:

The printing press freed the written word from the control of the clergy, and let the masses have direct access to books, to the Bible, to politicians’ screeds. Bitcoin has the potential to free money from the control of bankers, central and otherwise."

What do you think? Carol welcomes your comments!

April 03, 2014

Headline News from - April 3, 2014

On the Web:

On the Wires:

Updates from Glenbrook:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated. Do you have news to share? Tell us here:!

April 01, 2014

A Look at a Modern API for Card Data

PaymentsViews logo 140pxIn an article titled "Plaid – A Modern API for Card Data", Glenbrook's Russ Jones writes for about Plaid - a new startup company that Russ says "is making the first serious attempt we’ve seen in a while that rethinks the quality of the transaction data."

Every consumer knows how confusing it can be to open up a statement or view their recent activity and find a bunch of transactions for purchases that are not obvious at first glance or maybe not even obvious after a detailed investigation. What is this? Is this a gas station? Was that me or somebody else using my card? And that’s with human reasoning. It gets a lot worse when you try to couple that level of transaction data quality with analytics and third party apps.

Be sure to read more of Russ' thoughts - and share your comments!

March 30, 2014

Glenbrook's Payments Insight Workshops

GP Logo Horizontal 140pxThis week's daily email and RSS feed distribution have been sponsored by Glenbrook's Payments Insight Workshops.

This week we conducted the first of our new Bitcoin: Basics and Beyond workshops in Mountain View, CA. The next session of that workshop will be in New York City on June 25, 2014.

Next up in the Payments Insight series is a workshop on Data in Payments on April 22, 2014 in Mountain View, CA. Glenbrook's Russ Jones is leading this workshop - he writes:

Everyone is saying that "data's where the money is." Big data, small data, transaction data - we all know intuitively that this is important.

But what is payment data, really? How detailed is it? And, most important, who has access to it - and the ability to use it - at what point in the purchase value chain?

Glenbrook's Data in Payments Workshop takes apart these questions, and provides you with a comprehensive understanding of where the value of payments data is, and why it is important.

For more information about Glenbrook's Payments Insight Workshops, you can learn more here - and be sure to contact Russ for more information about the Data in Payments workshop.

Week-long sponsorships of the daily email distribution and RSS feed are available. For more information, please contact:

March 25, 2014

Same Day ACH - A Step (or Lurch) Ahead...

PaymentsViews logo 140pxIn an article titled "Same Day ACH – A Step (or Lurch) Ahead" on our blog, Glenbrook's Carol Coye Benson writes about last week's announcement by NACHA that it has plans for a phased introduction of same-day settlement for ACH. Carol spoke earlier today with NACHA President and CEO Jan Estep.

Carol writes:

For now, Estep emphasizes that this is the important settlement “layer” – and that products and services will be defined by financial institutions that can rely on the reduced counterparty risks enabled by this initiative. NACHA’s vision is that same day settlement will start with “push” credit transfers – for all ACH types, including P2P, payroll, bill payment and B2B. Receiving banks (RDFI’s in the ACH system) would be required to receive the transactions, and rules are expected to specify same-day posting to recipient accounts.

Be sure to read Carol's article and add your comments on NACHA's new initiative.

March 22, 2014

Glenbrook's Industry Scan Programs

GP Logo Horizontal 140pxThis week's daily email and RSS feed distribution have been sponsored by Glenbrook's Industry Scan Programs.

These valuable programs are managed by partner Erin McCune. She writes:

Perhaps you’re responsible for identifying important industry trends and new initiatives by your company’s competitors. You follow many industry news sources but distilling the most important items to surface to your executives is challenging.

This is what we at Glenbrook do best. We work with your team to ensure your competitive radar is finely tuned, well focused, and effective.

For more information about Glenbrook's Industry Scan Programs, you can learn more here - and be sure to contact Erin to receive a customized quote that meets your specific needs.

Week-long sponsorships of the daily email distribution and RSS feed are available. For more information, please contact:

March 20, 2014

What Comes After Bitcoin?

PaymentsViews logo 140pxOn our blog, Glenbrook's George Peabody writes about math-based currencies:

Don’t get too attached to how Bitcoin looks today. It or its immediate successor is going to change. Moving to another math-based currency may be in your future because we are only at the end of the beginning of the math-based currency journey.

Read and comment on his post here!

March 13, 2014

A Look at the Evolution of Payments in Southern Africa

PaymentsViews logo 140pxIn a new post titled How to Get Along and Do Good on our PaymentsViews blog, Glenbrook's Elizabeth McQuerry writes about recent developments with payments in southern Africa led by the efforts of the Southern African Development Community (SADC).

Building on a new base of real time gross settlement (RTGS) systems in most countries (efforts supported by the World Bank), the central bank governors in the SADC countries agreed back in 2009 to deploy the additional infrastructures needed to easily exchange bank to bank payments among the SADC countries. These systems have become a regional inter-bank settlement system and a regional clearing capability for EFT credits and debits.
Be sure to read the rest of her post and comment here.

March 03, 2014

Cards and Wallets and Mobile Payments - Oh My!

PaymentsViews logo 140pxOver on our blog, Glenbrook's Carol Coye Benson tries her had at a one page diagram illustrating the evolution of cards, wallets and mobile payments.

What really jumps out for me is the issue of card-not-present rules for cloud wallets. Particularly if these wallets are populated with issuer tokens...
Read her post here - and add your comments!

February 27, 2014

The Chernobyl of Payments?

PaymentsViews logo 140pxIn an article titled "Is the Target Breach the Chernobyl of Payments?" on our blog, Glenbrook's Allen Weinberg says he's "been thinking that the Target breach has become the Chernobyl of the payments world."

I’m wondering if we, who unlike Europeans and others, can’t be bothered to use Verified by Visa and MasterCard SecureCode because “we’re protected anyway”, may be taking a different view of who we give our payment credentials to after “Payments Chernobyl” and what steps we’ll be willing to take to protect our accounts.

Has the Target breach affected your use of cards for payments? Read Allen's article and add your comments - he'd enjoy hearing from you.

February 26, 2014

New on Mt.Gox Collapses, Bitcoin Shrugs It Off

PaymentsViews logo 140pxIn a post on our web site, Glenbrook's George Peabody takes a look at recent Bitcoin events - and writes "This is not, however, an existential event for Bitcoin as some news outlets have claimed."

February 24, 2014

Dispatch from the Smart Card Alliance Payments Conference

PaymentsViews logo 140pxIn a post over on our blog, Glenbrook's George Peabody provides an update from his visit to the Smart Card Alliance Payments Conference held earlier this month in Salt Lake City.

This year, for EMV in the USA, that groundhog must not have seen his shadow because the card standard’s long winter in the US looks to be ending and, while hardly early, this may be springtime for EMV in the USA.

February 21, 2014

Upcoming Glenbrook Insight Workshops: Bitcoin, Data in Payments

GP Logo Horizontal 140pxGlenbrook is pleased to announce a new series of workshops to complement our Payments Boot Camps. Our one-day Payments Insight Workshops are designed to provide critical in-depth information on specialized topics important to payments professionals.

Our first Insight Workshop, "Bitcoin: Basics and Beyond," will delve into the mechanics, possibilities, and controversies of Bitcoin and the larger world of crypto currencies. Registration for our first session, on March 26th in Mountain View, CA is now open.

Later in the spring, you can look forward to "Data in Payments" on April 22nd and "Innovation in Payments" on May 8th. The schedule of upcoming Insight Workshops, as well as our popular two-day Payments Boot Camps, is on our website.

February 18, 2014

New Kindle Edition of "Payments Systems in the U.S." - Now Available

PSUS KindleWe've often been asked about a Kindle edition of our popular book "Payments Systems in the U.S." - and are proud to announce that our new Kindle edition has just launched in the Kindle Store.

We're also updating the iBooks version of the book for reading on your iPad or the iBooks app on the Mac. Earlier purchasers can download the latest update of the book using the iBooks app on either platform.

Both ebook editions are available in the U.S. at a new low price: $9.99. The softcover print edition will remain available for those who prefer a physical book.

February 12, 2014

What’s the Difference Between Card Acceptance and a Deposit?

GP Logo Horizontal 140pxGlenbrook's Carol Coye Benson has just posted an article on our blog asking the question: "What’s the difference between card acceptance and a deposit?"

In both cases, money is being delivered into a merchant’s bank account – in fact, a purist would point out that a deposit actually is the last stage of card acceptance for a merchant.

But consider instead a different kind of deposit – something that is more like the deposit of your salary into your bank account. In the U.S., this is done through our ACH system. Your employer sends a file to their bank, and a day or two later money is deposited into your account.

Your bank doesn’t charge you for accepting this deposit – in fact, they are glad to have your money come in. They pay a tiny processing fee to the ACH operator who sends the file to them. But no one pays anything like the “merchant discount fee” that a card-accepting merchant pays.

Be sure to read the full article - and share your comments with her!

January 30, 2014 The Biggest Mobile Payments Story You’ve Never Heard

PaymentsViews logo 140pxIn an article titled The Biggest Mobile Payments Story You’ve Never Heard over on our blog, Glenbrook's Elizabeth McQuerry writes about developments in mobile payments in Latin America. Elizabeth writes:

As we move into 2014 – yet (again) the year when many say mobile payments are destined to gain traction – let’s look at some key developments in the space. No, I’m not talking about the newest pilot participant in ISIS or whether Apple will be the new sheriff in town. Instead, let’s look to the south to where the foundation is being laid for mobile payments to take hold in a few Latin American countries.

If you're so inclined, Elizabeth would appreciate your comments on the article!

January 22, 2014

Managing Cardholder Data Security Risks

GP Logo Horizontal 140pxLast week, Glenbrook's Bryan Derman participated in a webinar titled "Managing Cardholder Data Security Risks in an Evolving Payments Landscape" along with colleagues Craig A. Hoffman of BakerHostetler and Marshall Heilman of Mandiant.

A recording of the webinar along with the slides that were presented are now available online.

January 21, 2014

Now Available: Glenbrook's Payments Systems in the U.S. - Second Edition

The second edition of our book, “Payments Systems in the U.S. - Second Edition” is now available in both print and iBook editions. Updated to reflect recent changes in the industry, the book, described by many as “the new Bible for the Payments Industry”, provides a succinct and entertaining view of payments in the United States.

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The book provides a comprehensive, unbiased, and lively description of the industry”, says Carol Coye Benson, co-author and founding partner at Glenbrook. “It covers what payments systems are and how they work – providing insight into the marketing, economics, operations, technology, risk management and regulatory aspects of each system.

“Like the first edition, the second edition is the companion to our highly popular Payments Boot Camp workshop”, says Scott Loftesness, co-author and founding partner at Glenbrook. “The second edition adds the perspectives of consumers and merchants - the key users of payments systems, as well as that of many payment providers – the networks, banks, processors and service providers.”

Payments Systems in the U.S. - Second Edition is available for order on and as an iBook at the Apple iTunes store. Purchases of the first iBook edition can download an free update to the second edition.

Glenbrook clients may place bulk orders for the book, at a discount, directly with Glenbrook by contacting Registrants to Glenbrook’s Payment Boot Camp also get a copy of the book when they attend the two-day educational workshop.

January 13, 2014

The Age of Context and Security - on

PaymentsViews logo 140pxGlenbrook's George Peabody has just posted "The Age of Context and Security" in which he explores a set of new technologies that he believes could, in combination, "produce a defense in depth that we have not enjoyed for some time."

Combining the smartphone and the cloud, five “Age of Context” technologies or ACTs as I’m calling them, will change how we live, interact, market, sell, and navigate through our daily and transactional lives, if they haven’t already. The many combinations and intersections of these technologies are raising expectations, and concerns, over what’s to come. Everyone has a stake in the outcome: consumers, retailers, major CPG brands, watchdog organizations, regulators, politicians, and the likes of Google, Apple, Microsoft, Amazon, eBay / PayPal, and the entire payments industry.
In this post, George explores some of these technologies and how they could be combined and used to enhance overall payment system security. He'd welcome your reactions and comments!

January 10, 2014

A Look at Payments Regulation in the US and Innovation

PaymentsViews logo 140pxIn a post titled "Payments Regulation in the United States is Hampering Innovation (Really?)" over on attorney Broox Peterson shares his perspective on payments regulation in the United States and its effect on innovation.

The process of identifying and complying with payments regulation that applies to a startup business is probably less daunting than common perceptions of the process, caused in part by the arm-waving of lawyers and compliance specialists (like me) trying to scare startup businesses to take the regulatory requirements seriously, and perhaps over-succeeding. So let me take a stab at dialing back some of the hysteria over payments regulation."
Broox has done a lot of work in and around this space - his perspective is a very thoughtful one. Share your reaction by adding a comment at the end of his article.

January 09, 2014

New on Bitcoin in 2014

PaymentsViews logo 140pxOn, Glenbrook's George Peabody takes a look at the year past and the year ahead for Bitcoin.

Unlike so many Internet phenomena, moving money is not amenable to revolution. Steady evolution is required to build confidence. 2014 should see math-based currencies settle down to the work of proving themselves through continued experience and experimentation.
What are your thoughts about Bitcoin for the year ahead? Add your comment to George's post!

December 30, 2013

Happy New Year from Glenbrook!

Happy New Year iStock 000031208272SmallDear Friends,

What a year it has been! I recently posted an article on summing up some of my thoughts - it begins:

Twelve months ago, there were still people in our industry who didn't know what Bitcoin was. There were still people who believed that EMV would roll out in the U.S. just like it did in the UK or Canada or ... There were still people who thought that the developing world would build payments systems that work like those of the developed world. And I could go on...but have decided to look forward, instead.

What are the key developments and ideas for payments in the year ahead? At Glenbrook, we've been thinking about the most important themes that describe both the current state of affairs and the new innovations that matter - to help bring the crystal ball into focus.

I hope you'll continue reading the rest of my article "The State of Payments: 2014" on Payments Views!

It's also been an incredible year for the team here at Glenbrook. We've particularly enjoyed our ongoing interactions with our clients and with the attendees of our boot camps and payments workshops. We thank you very much for your trust and confidence in us.

Please let your colleagues know that we have two Payments Boot Camps coming up early in 2014 - one in Palo Alto, California (February 4th & 5th) and one in New York City (March 18th & 19th). Follow this link for more information on the current agenda, testimonials, and online registration.

The world of payments continues to impress and excite us. We hope we can educate, support, and inspire each other in 2014!

Best wishes for a great 2014 from all of us here at Glenbrook.

Carol Coye Benson

December 24, 2013

Season's Greetings from Glenbrook Partners!

Season s Greetings Glenbrook

We wish you all the best this holiday season - enjoying good times together with family and friends!

December 22, 2013

The State of Payments: 2014

CarolCoyeBensonOver on, Glenbrook's Carol Coye Benson takes a look at where we are in payments as we enter 2014.

What a year it has been! Twelve months ago, there were still people in our industry who didn’t know what Bitcoin was. There were still people who believed that EMV would roll out in the U.S. just like it did in the U.K.

In a post titled "The State of Payments: 2014", Carol writes about the six key themes "that describe both the current state and the innovations that matter" - Chaos, Embedded, Open, Easier, Faster and Secure.

Check out Carol's perspectives - and share your comments!

December 18, 2013

Webinar: Managing Cardholder Data Security Risks in an Evolving Payments Landscape

BryanDermanJoin Glenbrook's Bryan Derman for a free webinar being held on Wednesday, January 15, 2014 from 2:00 p.m. - 3:30 p.m. EST on the topic of "Managing Cardholder Data Security Risks in an Evolving Payments Landscape". Other panelists include Craig A. Hoffman from BakerHostetler and Marshall Heilman from Mandiant.

Craig, Bryan, and Marshall will provide a look back on significant payment card security events that occurred in 2013 and the security, risk mitigation, and customer relations lessons that can be learned from them.

They will also discuss what the continuing and emerging threats may be in 2014 and how to integrate security into your payment systems as you evaluate and implement emerging payment technologies.

Online registration for the webinar is now available.

December 06, 2013

What We Can Learn from the Developing World About Payments?

CarolOn our sister blog, Glenbrook's Carol Coye Benson has posted a new articled titled "It’s Complicated: What we can learn from the developing world about payments" - based on her participation on Wednesday at Bill Maurer’s IMTFI (Institute for Money, Technology and Financial Inclusion) annual conference at UC Irvine.

In developed countries, relatively affluent payments professionals may think that their estate planning, or mortgage financing, or college funding strategies are complicated, and that their “payment life” is simple. ... But all people, poor or not, have ways of dealing with the intersection of money and the complications of life. Assuming that poverty makes this simple is just wrong. The IMTFI researchers are doing a great job of illustrating this.
Continue the conversation with Carol by sharing your comments on her post or contact her directly at

December 05, 2013

Headline News from - December 5, 2013

On the web:

On the wires:

Updates from Glenbrook:

Note: Headline News is compiled by Glenbrook Partners. Throughout the day, as we spot interesting developments, this post is updated. Do you have news to share? Tell us here:!

October 21, 2013

New on The Mobile Wallet Wars of 2014

PaymentsViews logo 140pxIn an article titled The Mobile Wallet Wars of 2013 over on our blog, Glenbrook's Russ Jones writes about the distinctions between multi-merchant, general purpose wallets and merchant specific wallets and how wallets might shape up in 2014.

While the payments industry is running in circles trying to figure out the tap-and-pay challenge—which is a genuinely hard problem—merchants are deploying their own apps using the established card-on-file model.
Be sure to read Russ' thoughts and add your own comments/feedback over on

October 15, 2013

Musings on Money2020

PaymentsViews logo 140pxIn a post titled "Money2020: Impressions & Observations" over on our sister site, Glenbrook's Erin McCune shares her thoughts and insights from last week's Money2020 conference in Las Vegas - and she places a bet on "real-time, good funds push payments" in the US within five years.

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