CyberSource has announced results of its 13th annual survey of eCommerce fraud based on an independent survey of hundreds of online merchants.

The overall picture: merchants are making gains against fraud but the battle continues. The fraud rate by order (the percentage of orders that turned out to be fraudulent) dropped from 0.9% in 2010 to 0.6% in 2011—the lowest in the 13 year history of the survey. But the cost of combatting fraud continues to grow. Dollar losses were up, manual review continued to climb, and merchants reiterated their concern that fraud is becoming more difficult to detect. 27% of respondents said they are engaged in mobile commerce and initial indicators regarding fraud in that channel are promising.

To obtain a copy of the survey results please visit http://www.cybersource.com/fraudreport2012.

Retail Decisions (ReD)has announced the ReD Fraud Alert service, a new service which enables card issuers and merchants to exchange information in the fight against online payment fraud.

Using information normally exclusive to the issuer, ReD creates a channel to enable its merchants to use a customer’s full account profile to decide whether to accept or reject a transaction for items with a high ticket price.

Visa has announced plans to accelerate the migration to EMV contact and contactless chip technology in the United States. "The adoption of dual-interface chip technology will help prepare the U.S. payment infrastructure for the arrival of NFC-based mobile payments by building the necessary infrastructure to accept and process chip transactions that support either a signature or PIN at the point of sale."

"By encouraging investments in EMV contact and contactless chip technology, we will speed up the adoption of mobile payments as well as improve international interoperability and security," said Jim McCarthy, global head of product, Visa Inc. "As NFC mobile payments and other chip-based emerging technologies are poised to take off in the coming years, we are taking steps today to create a commercial framework that will support growth opportunities and create value for all participants in the payment chain."

On the wires:

• Cardtronics Enlists Lexcel for Payment Network Testing
• Ethoca Partners with NCFTA, Launches FraudStop Service

On the web:

• Wall Street Journal: Google Pursues Role in Mobile Payments
• Portals and Rails: The nitty gritty of money transfer operators (MTOs)
• Mobile Commerce Daily: Mobile commerce and shopping experiencing phenomenal growth rates
• Wall Street Journal: Is Your Charity Chiseling You?
• paidContent: The NYT Pay Plan’s Most Dangerous Foe: Perception
• ETA Blog: Merchants Still Far From PCI Compliant
• China Daily: UnionPay network works well, competition not needed
• LINC New York: Innovations in Payment and Marketing in Web, Mobile and Social Networking

LexisNexis has announced the launch of its "new comprehensive fraud prevention solutions suite for protecting retailers from the risks associated with Card-Not-Present orders. For the first time, LexisNexis fully integrates its front-end identity fraud risk scoring with a workflow platform and fraud analyst review system, creating the ability to assess order risk at the transactional level, automate review processes and provide faster assessment for e-commerce retailers."

CyberSource, a Visa company, has announced availability of "the world's largest real-time fraud detection radar, empowering online merchants to pinpoint fraud faster, more accurately, and with less manual intervention. This advance enables merchants to conduct more accurate analyses of their inbound orders, including comparison of those orders to the over 60 billion transactions Visa and CyberSource process annually, including orders that were confirmed to be fraudulent."

NICE Actimize has announced that Green Dot has selected a number of NICE Actimize's risk management solutions, including Card Fraud, AML Suspicious Activity Monitoring, Know Your Customer (KYC) Due Diligence and Enterprise Risk Case Manager.

A news story in today's Sydney Morning Herald caught my eye: "New software to beat credit card fraud". The story describes how National Australia Bank is rolling out new technology - called liquid encryption numbers (LEN) - developed at its Bank of New Zealand subsidiary to deal with card fraud.

Exploring a bit further, I found this BNZ page with more details about LEN. According to BNZ, "LEN updates the magnetic stripe security information on BNZ credit cards when a transaction is completed at a BNZ ATM. This technology allows us to automatically detect if your card has been copied or duplicated without your knowledge. " READ MORE »

GDS Link has announced that is has been selected by RBS WorldPay to incorporate its DataView360 decisioning technology for better portfolio segmentation and merchant fraud identification. According to the company, "with DataView360, clients can implement and manage their fraud-based rules for several business functions, including screening for fraudulent transactions or generating knowledge-based questions and answers." READ MORE »

A new white paper titled "Fraud Trends in 2010: Top Threats From a Growing Underground Economy" by Rick Van Luvender Director, First Data InfoSec Incident Response Center, First Data Corp. is now available.

Interestingly, he writes: "...just as corporate IT managers have come to rely on the Internet to satisfy on-demand software needs in the form of Software as a Service (SaaS), so has the underground economy developed a similar infrastructure for delivering Fraud as a Service (FaaS), according to fraud experts from the InfoSec Incident Response Center at First Data."

Verifi has announced the availability of a new hosted payment page that enables merchants to outsource PCI compliance and fraud prevention. Verifi says its hosted payment page "provides retailers with complete flexibility to customize their checkout page for a seamless, branded customer experience, along with tools to optimize sales conversions." READ MORE »

Guardian Analytics has announced closing $9 million in Series C funding led by Sutter Hill Ventures with participation by existing investor Foundation Capital. According to the company, "the Series C funding will be used to accelerate product innovation and capitalize on the growing demand for fraud prevention solutions that can protect financial institutions and their customers from today's sophisticated cybercrime." READ MORE »

In an article titled "Under Attack! Threats to Deposit Accounts: an Interview with FICO Fraud Solutions", Glenbrook's Jacqueline Chilton talks with Mike Urban, FICO Senior Director of Fraud Solutions, about how criminals are enhancing their margins in ATM and debit card fraud.

The Merchant Risk Council (MRC), a merchant-led trade association focused on electronic commerce risk and payment strategies, has announced the results of its Annual Merchant Fraud Survey, sponsored by CyberSource Corporation. According to the MRC, "this year’s survey again confirms that MRC Platinum Members are best in class at reducing revenue losses due to cyber theft, while also leading the way in reviewer productivity for both domestic and international orders." READ MORE »

The UK Payments Council has released new data on fraud losses for the full year 2009 that show that "total fraud losses on UK cards fell by 28 per cent between 2008 and 2009 to £440.3 million – a decrease of £170 million on the previous year’s total."

According to the Council, "the combined force of industry initiatives such as: chip and PIN; the increasing use of sophisticated fraud detection tools by banks and retailers; and the work of the DCPCU , the banking-sponsored special police unit, have all helped contribute to this fall. It is the first time that card fraud has decreased since 2006." READ MORE »

CyberSource reports that its 11th annual Online Fraud Report shows that among U.S./Canadian merchants accepting international orders, 21% of their online orders came from abroad, up from 17% the year before and 8% in 2005. According to the company, "this steady growth is supported by dramatic progress in meeting the increased fraud challenge of international orders, with 50% lower fraud rates and 30% lower order rejection rates." READ MORE »

Verifi and Kount have announced a partnership to jointly deliver a "next-generation technology solution to equip merchants with a powerful set of risk mitigation and business management capabilities. The partnership integrates Kount’s Multi-Layer Device Fingerprinting™ and predictive scoring technology into Verifi's platform, expanding the breadth of the Device Intelligence™ component of Verifi's innovative Intelligence™ Suite. Merchants are able to identify, track and defeat fraudulent users by linking suspect orders in real time, across the shared database." READ MORE »

The Australian Payments Clearing Association (APCA), the payments industry self- regulatory body, has released the latest fraud statistics for cheques, debit cards and credit and charge cards for the 12 months ending 30 June 2009. During the period Australia’s total rate of fraud (cheque and payment cards) has risen by 2 cents for every $1,000 of payments from 7 cents to 9 cents in every $1,000. READ MORE »

J.P. Morgan has issued a report titled “Payments Fraud: How It Happens And What You Can Do To Protect Your Organization” in which the company shares best practices for battling check, automated clearing house (ACH), and credit card fraud, as well as tips on protecting treasury operations from advanced phishing techniques. The report also explores the key areas of fraud vulnerability and proliferation, and reviews fraud protection products and services available today. READ MORE »

CyberSource has announced the results of its latest annual survey of eCommerce fraud finding that "merchants in 2009 were fighting back against fraud, and seeing considerable evidence of success. U.S. and Canadian merchants expect to lose about $3.3 billion to eCommerce fraud this year, down from $4 billion last year. This is the first drop in estimated revenues lost since 2003. The percentage of revenue merchants predict they will lose in 2009, on average, is 1.2%, the lowest estimate in the 11-year history of the survey." READ MORE »

An updated version of "Inside Fraud" published by Payments, Cards and Mobile and sponsored by Visa Europe is now available online.

The report finds significant variations in losses between France, Netherlands, Spain and UK with losses much higher on internet and international transactions. The report suggests there is an "urgent need to complete roll-out of EMV and continue implementation of online security measures."

Taking Visa Europe’s figures as a barometer for the region as a whole, card fraud losses fell from 0.07% (7 basis points) of card turnover in 2007 to 0.06% in 2008. But comparing national figures for France, Spain, Netherlands and the UK, losses ranged from fewer than 3 basis points of card turnover in Spain to 10 basis points in the UK.

Further, the picture is not static. In Holland, which historically had one of the lowest levels of card fraud in Europe, the loss rate has risen almost threefold during the last four years. With Dutch debit card transactions still 100% based on magnetic-stripe cards, losses continue to rise due to skimming. In contrast, UK figures for first half of 2009 show total card fraud losses down 23% to £232.8 million.

You can download the full report here.

New findings announced by Moneris Solutions, Canada's largest payment processor, reveal that "merchants who process chip card transactions are experiencing fewer chargebacks than ever before due to increased security and fraud detection. This is the first data of its kind from Canada and demonstrates that chip cards reduce fraud and chargebacks." READ MORE »

First Data and Accertify have announced an agreement to integrate Accertify's fraud prevention platform with First Data's eCommerce processing gateways and platforms.

According to the two companies, "the integration of Accertify's Interceptas® platform will provide First Data with a comprehensive, end-to-end fraud deterrence solution. This solution will equip First Data's customers with tools to help mitigate risk and reduce losses associated with fraud. The solution also eliminates the need for merchants to deploy separate payment and risk platforms. First Data will offer this combined solution to its 300,000 merchants around the world that sell goods or services over the Internet and in a card-not-present environment." READ MORE »

According to a new report released today by LexisNexis® Risk Solutions, U.S. merchants are incurring $191 billion in fraud losses each year. The 2009 LexisNexis® True Cost of Fraud Benchmark Study discovered that merchants must absorb nearly 10 times the identity fraud cost incurred by financial institutions. Retail merchants experience a massive $100 billion in losses solely attributed to identity fraud, which escalates to $191 billion when factoring in the additional cost of lost and stolen merchandise. The study also found that merchant fraud losses amounted to more than 20 times the total value of consumer fraud victim losses which totaled approximately $4.8 billion in 2008. READ MORE »

Verifi and Merchant e-Solutions (MeS) have announced a partnership to "jointly deliver a next-generation technology solution for risk management and payment processing. Integrating Verifi’s suite of fraud prevention services with Merchant e-Solutions’ innovative payment platform equips card-not-present (CNP) merchants with a powerful set of risk mitigation and business management capabilities." READ MORE »

The Smart Card Alliance has released a new white paper titled "Fraud in the U.S. Payments Industry: Fraud Mitigation and Prevention Measures in Use and Chip Card Technology Impact on Fraud" developed by its Contactless and Mobile Payments Council.

"Criminals are known to exploit the weakest link in a payments infrastructure. With issuers in the rest of the world moving to EMV, it is likely that criminals are going to move counterfeit card activities to the U.S., attacking both U.S. and international issuers," said Randy Vanderhoof, executive director of the Smart Card Alliance. "If the United States wants to avoid an incoming tide of higher loss, the industry must be willing and able to make investments in emerging technologies." READ MORE »

Financial Fraud Action UK, the voice of the industry in the UK for financial fraud matters, (previously known as APACS) has published the latest payment industry fraud losses for the first half of 2009, in conjunction with The UK Cards Association and the Cheque and Credit Clearing Company.

By fraud category, here are the results:

• Card not present - £134m (down 18% vs first half 2008)
• Counterfeit cards - £46.3m (down 48%)
• Lost or stolen cards - £25.1m (down 6%)
• Card ID theft - £23.9m (up 23%)
• Card lost in post - £3.5m (down 33%)
• Total - £232.8m (down 23%)

The fraud to turnover rate on debit and credit cards amounted to 0.1 per cent in the first half of the year – reflecting the fact that around a tenth of a penny is lost to fraud in every £1 spent on cards. READ MORE »

An Adeptra survey of US consumers has found that "the majority of US consumers want their credit card issuer to call them on their cell phones to alert them of possible suspicious transactions. When asked if they had more faith in their card issuers' abilities to prevent fraud or resolve fraud should it happen to them, consumers favored slightly towards the ability to prevent fraud, with 6% stating they had a greater confidence in fraud prevention over fraud resolution." READ MORE »

Fiserv has announced the availability of Fraud Risk Manager 4.6, the newest version of its multi-channel fraud detection and management solution. Also available is AML Manager 4.6, the market-leading anti-money laundering solution.

"Both Fraud Risk Manager and AML Manager from Fiserv are designed to enhance and optimize financial institutions’ financial crime risk management operations, by delivering best-in-class fraud and anti-money laundering (AML) transaction monitoring solutions, integrated with a common platform for automated alert intelligence and investigation, case management and regulatory reporting." READ MORE »

Verifi has announced new enhancements to the IP Intelligence™ capabilities of its fraud prevention and risk management platform. Verifi’s IP Intelligence solution provides IP geolocation information, a key indicator of transaction risk and credit card fraud. In concert with Verifi’s suite of tools, IP Intelligence provides merchants with a comprehensive set of real-time fraud checks for online orders. READ MORE »