ACI Worldwide has released the findings from a global consumer fraud survey that highlights the areas that banks need to focus on following a card fraud incident.

"The most important factor to ensure customers were happy with their bank after they were hit by fraud is how quickly any stolen money was reimbursed. However, just under a third of those surveyed also judged their bank’s customer service by how quickly they identified a fraudulent transaction. For a quarter of respondents it was most important that the financial institution identified the fraud before they did." READ MORE

ACI Worldwide has announced that its recent global card fraud survey found that "18 per cent of consumers questioned have been victims of credit or debit card fraud in the past five years. The research, of more than 2,400 consumers across eight countries, also found that if an individual or someone they knew was hit by card fraud, 22 per cent would change financial institutions, and a further 27 per cent would consider changing financial institutions." READ MORE

ACI Worldwide has announced that MasterCard Worldwide has selected ACI's electronic payment solutions as key elements of the new MasterCard Integrated Processing Solutions (IPS) announced in early April. MasterCard IPS provides banks a suite of branded debit network and card issuer processing services including PIN and signature debit and prepaid processing, and ATM driving. READ MORE

ACI Worldwide held an investor day in New York City earlier this week. The presentation slides are available online (note that it's an 18+ MB file and may take a bit of time for you to download!)