Glenbrook's Erin McCune is back from NACHA Payments 2012, and the most interesting things she heard and saw had to do with small business banking and payments, a long suffering, underserved segment of the market. Why underserved?
Small businesses are traditionally ill served because the consumer platform is inadequate and treasury management solutions are overkill. They are stuck in the middle, with too few features or way too much complexity. This is ironic given that small businesses are a prized, profitable, customer segment.
Over on Payments Views, Erin wonders if this might be "the dawn of a new era for small biz banking".