eCommerce Merchant Payments Management - Organizing for Success

Glenbrook has published a new research brief on best practices in the payments organizations of eCommerce merchants.

The survey was conducted in response to the many questions we've heard from merchants who are trying to benchmark their organizations against other merchants. One of our specific objectives was to discover how many merchants are combining the Payments and Fraud and Risk Management organizations, and if this has been beneficial.

The brief is based on the results of a survey done earlier this year that examined how eCommerce merchants organize their Payments and Fraud Risk Management (FRM) organizations. The research brief is available at no cost and can be downloaded here.