Study Links e-Bill Delivery to On-Time Payments
Fiserv has announced results of a study of Con Edison customers that shows offering electronic bills through online banking or the company’s website can lead to enhanced cash flow and reduced customer care costs.
The study shows that customers who receive electronic bills (e-bills) via a financial institution or the Con Edison website are more likely to make on-time payments, and utilize online self-service rather than costly customer service calls.
The study, conducted by AccuData, analyzed two million Con Edison customer records.






