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March 31, 2011

Introducing the Zong Payments Index (ZPI)

Zong logo 140pxThe Zong Payment Index (ZPI) is designed to track the bill-to-mobile spending patterns of Zong’s global user base, broken out by its top 40 markets.
The ZPI reflects three factors: (1) consumer’s willingness to use their mobile phone to buy digital goods online; (2) the consumer’s ability to use their mobile phone to make purchases as determined by mobile operator policies (e.g., spending limits, price points, etc); and (3) the cost of mobile payments as determined by mobile operators’ fees which sometimes result in consumer surcharging.
The global aggregate index shows that the average monthly spend using Zong is up 37% in the last 12 months.

Mobile Money Exchange - Global Deployment Tracker

Mobile money exchange logo 140pxThe Mobile Money Exchange has a great visual tool that nicely illustrates the proliferation of mobile money deployments around the world.
This tool was originally developed by the GSMA Mobile Money for the Unbanked team (covering the countries under their remit) and has been extended to include all worldwide mobile money deployments.
The global deployment tracker requires the Google Earth browser plug-in; its worth getting it if you don't already have it.

Current Opportunities on

Several new positions for payments professionals have recently been posted to Glenbrook's payments industry job board in March: PaymentsJobs logo 140pxIs your company hiring? Are you in the market for qualified payments professionals? You can reach the best candidates here! Post your job openings for payments professionals on!

CFSI Launches Financial Capability Innovators Development Lab

CFSI Logo SmallThe Center for Financial Services Innovation (CFSI) has announced "the first convening of its Financial Capability Innovators Development Lab. The initiative will serve to support a small group of leading innovators through peer learning opportunities in order to strengthen their capacity, sophistication, and efficiency in delivering solutions that promote the financial capability of underserved consumers."

Western Union Enables Money Transfers to M-PESA Subscribers in Kenya

WesternUnion logo 140pxWestern Union has announced that consumers can now send money directly to the mobile “wallets” of Safaricom M-PESA subscribers in Kenya from 45 countries and territories. 'The service rides on Western Union’s worldwide network and trusted global “hub” for processing cross-border remittances. It also builds on the unprecedented success of M-PESA, a domestic mobile money transfer service in Kenya offered by Safaricom that has attracted more than 13.5 million customers since its launch in 2007."

March 30, 2011

What's Up With Glenbrook

GP Logo Horizontal-140px.png Upcoming payments boot camps, eCommerce market analysis reports, and a new library of Payments Essentials webinars...
Payments Boot Camps – Two day “deep dive” into the industry, $1995
Apr 13-14, 2011: New York City - with Bryan Derman, Erin McCune, and Carol Coye Benson
May 18-19, 2011: Santa Clara, CA - with Scott Loftesness and Carol Coye Benson

eCommerce Market Analysis Reports
A new series of reports designed to help U.S. companies better understand eCommerce markets around the world; eight countries are available now, with more to come.

Payments Essentials Webinar Library
Over 15 one hour webinars are available for playback on demand covering both topical subjects ("Mobile Payments at the POS", "Beyond PCI", etc.) and basic subjects ("Cards Essentials", "ACH Essentials"). Webinars cost $49 per registrant - downloadable materials are available.

Zenius Unveils Universal NFC Transactions Suite

Zenius logo 140pxZenius Solutions has announced the "world’s first universal NFC Transactions Suite, a modular set of frameworks and applications that facilitate rapid NFC deployment." The Suite features a re-brandable electronic wallet and Zenius Open-loop MasterCard, Visa, American Express and Discover applets. The website is

Gemalto Mobile NFC Payment Application Certified by MasterCard

Gemalto logo 140pxGemalto has announced the world’s first UICC-embedded software application compliant with the new MasterCard payment specification designed for mobile NFC.
This major breakthrough paves the way for mass commercial rollouts of NFC payment across the world. In the UK, Gemalto is already partnering with a global, first-tier financial institution and a world leading mobile operator, to implement the new MasterCard certified mobile payment application and carry out the solution’s first mass commercial roll out.

March 29, 2011

Citi and Syncada from Visa Form Partnership

Citi logo 140pxCiti has announced that its Global Transaction Services is joining the Syncada from Visa network. "This partnership will provide Citi’s clients with a specialized solution for managing transportation accounts payable. Designed to increase efficiency with transparency, flexibility and greater control, this processing and payment capability will be part of Citi's working capital and supply chain management offering."

Study Finds Consumers Continue Paying Credit Cards Before Mortgages

TransUnion logo 140pxTransUnion released a study that "reveals the divergence in payment patterns -- where consumers are increasingly apt to pay their credit cards before their mortgages -- has now occurred for three straight years. However, for the first time since the deviation began, the percentage of consumers who are current on their credit cards and at least 30 days delinquent on their mortgage payments has declined."

Mobile Money, Afghanistan: Researching the Mobile Frontier

IMTFI logo 60pxhJan ChipChase and Panthea Lee were in Afghanistan to investigate how people use mobile phones to do their banking. The findings from the field study are now available for download, along with a number of images captured on the trip. The "notes from the field" are definitely worth reading. The research was funded by the IMTFI (Institute for Money, Technology, and Financial Inclusion) at the University of California at Irvine.

Glenbrook Survey: Are B2B Suppliers Really Reluctant to Adopt EIPP?

GP Logo Horizontal 140pxResearch by Glenbrook and IAPP-IARP-TAWPI revealed that for many corporate buyers e-invoicing benefits have been modest. Business buyers cited a number of contributing factors, including limited budget for back office automation, general IT complexity, and supplier reluctance to submit invoices electronically.

We want to better understand the nature of this so-called “supplier reluctance” and are eager for your insight. Please take our AR electronic invoicing and payment survey now. All survey respondents will receive a copy of the forthcoming research report.

Survey Says Corporate Account Takeover a New Payments Fraud Threat

Survey graphic 140pxA new survey by the Association for Financial Professionals (AFP) finds that corporate account takeover is emerging as a serious threat.
In corporate account takeover, fraudsters use technology or social interactions -- ranging from phone conversations to social networking messages -- to induce an employee to divulge an organization's account information, allowing the fraudster to move money and cause large losses in a very short time.
The AFP survey found that 14% of respondents experienced corporate account takeover last year, with 2% actually suffering a loss.

March 28, 2011

FinovateSpring 2011 Demo Roster Revealed

FinovateSpring 2011 NetBanker has announced the first of the 60 companies that will be showcased at the upcoming FinovateSpring 2011 conference being held in San Francisco on May 10 and 11th at the San Francisco Design Center Concourse. They are also promising that additional companies will likely be added as the event draws near.

In related news, FinovateFall 2011 will take place on September 20 and 21 in New York City at Pier 92, a much larger venue than last year's conference.

Mobile Payments in the United States: Mapping Out the Road Ahead

"In January 2010, the Federal Reserve Banks of Atlanta and Boston, through their Retail Payments Risk Forum and Payments Research groups, convened a selected set of key players in this country's emerging mobile payments ecosystem. The goal of the meeting was to facilitate a discussion among all involved parties as to how a successful mobile payments (as opposed to mobile banking) regimen could evolve in the U.S." The resulting paper is available here.

American Express Announces Serve

Serve logo 140pxAmerican Express has announced Serve, a "digital payment and commerce platform that gives consumers a new way to spend, send and receive money with services that go beyond the existing global payment networks."
With Serve, consumers can make purchases and person-to-person (P2P) payments online, via mobile phones, and at millions of merchants who accept American Express cards. Serve unifies multiple payment options into a single account that can be funded from a bank account, debit, credit or charge card, or by receiving money from another Serve account.
The company says it hopes to use the new payment brand to expand into new segments of the market that do not rely on traditional charge and credit cards. The website is

March 24, 2011

BOKU Partners with O2 and mpass in Germany for Direct Mobile Billing

Boku logo 140pxTelefónica O2 Germany and BOKU have announced a direct carrier billing relationship that allows O2 customers to use BOKU’s payment platform to purchase goods ranging from .09 Euros to 30.00 Euros.
“This agreement opens up the opportunity for BOKU merchants to offer payment for physical goods as well as virtual and digital goods,” said James Patmore, Managing Director, BOKU in EMEA. “Our partnership with O2 confirms our vision of evolving online mobile payments into a range of new vertical markets.”
O2 is part of Telefónica, the second largest carrier group in the world. O2’s mpass system allows direct carrier billing for the purchase of virtual, digital and physical goods.

Payment Preferences of Online Gamers in Europe and North America

Superdata research 140pxSuperData Research, a digital goods measurement company, has recently released Payment Mix Report 2011. The report nicely breaks down online gamers' actual tender type use across 22 countries. In aggregate, the analysis shows that alternative forms of online payment were used for 69.4% of the volume in online games in Europe and North America in 2010.

Pay for Parking With Your Phone

Calltopark logo 140pxOmniPark has announced the release of the CallToPark 'Pay by Phone' Parking for iPhone, which is available now and can be downloaded from the App Store.
Imagine not having to stand in the rain or snow to pay for parking at the meter. This free application actually makes it fun to pay for parking. While it is not "Angry Birds," it will make your parking experience much easier. Simply click through a few easy steps and you're on your way. The app is so cool; there is even a button or reminder that allows you to extend your parking session remotely. You do not have to run down to the meter to get that extra 15 minutes paid for.

March 23, 2011

Fifth Third Processing Solutions eCommerce Plus

Fifth Third Processing Logo 140pxFifth Third Processing has announced the introduction of eCommerce Plus, "a technology platform which allows online merchants to securely transact with authenticated payments and alternative payment brands. Along with traditional credit card acceptance, merchants can now offer customers multiple payment options such as PayPal, Checkout by Amazon, Google Checkout, and more, through one easily deployable interface."

Fifth Third Processing partnered with CardinalCommerce on the solution.

TSYS Introduces' TSYS Whitespace Manager' With Pitney Bowes

Tsys logo 140pxTSYS has announced it has collaborated with Pitney Bowes to introduce the TSYS Whitespace Manager, a partner-managed TransPromo solution.
TransPromo is a targeted marketing tool that allows highly relevant promotional content to be embedded within transactional customer communications, such as monthly card statements. TSYS Whitespace Manager, the new partner-managed approach to TransPromo, will allow issuers to take advantage of new revenue streams, cost reductions and minimized complexity.

LexisNexis Launches Comprehensive Retail Fraud Management Solution

LexisNexis logo 140pxLexisNexis has announced the launch of its "new comprehensive fraud prevention solutions suite for protecting retailers from the risks associated with Card-Not-Present orders. For the first time, LexisNexis fully integrates its front-end identity fraud risk scoring with a workflow platform and fraud analyst review system, creating the ability to assess order risk at the transactional level, automate review processes and provide faster assessment for e-commerce retailers."

March 22, 2011

CyberSource Brings Visa's Fraud Detection Radar to Online Merchants

CyberSource logo 140pxCyberSource, a Visa company, has announced availability of "the world's largest real-time fraud detection radar, empowering online merchants to pinpoint fraud faster, more accurately, and with less manual intervention. This advance enables merchants to conduct more accurate analyses of their inbound orders, including comparison of those orders to the over 60 billion transactions Visa and CyberSource process annually, including orders that were confirmed to be fraudulent."

Discover Reports Financial Results for 1Q2011

Discover logo 140pxDiscover Financial Services has reported financial results for the first quarter 2011. The company said Discover card sales volume was $24 billion in the quarter, an increase of 7% from the prior year. Credit quality continued to improve as the credit card net charge-off rate declined sequentially 99 basis points to 5.96%, and credit card loans over 30 days delinquent declined 47 basis points to 3.59%. The credit card net charge-off rate decreased to 5.96% for the first quarter of 2011, down 304 basis points from the prior year and 99 basis points from the prior quarter.


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