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« December 20, 2009 - December 26, 2009 | Main | January 3, 2010 - January 9, 2010 »

December 31, 2009

2009's Most Popular Posts and Themes on

PaymentsViews_logo-140px.jpgOver on, Glenbrook's Erin McCune takes a look back at the seven popular topics and recurring themes that stand out since Payments Views was founded in February.

Small Businesses - Dedicate a PC for Online Banking Activities

In an article titled "Cybercrooks stalk small businesses that bank online", Byron Acohido writes for USA Today about how small businesses are being targeted by fraudsters seeking to gain online banking account userid's and passwords. According to Acohido, "the American Bankers Association and the FBI are advising small and midsize businesses that conduct financial transactions over the Internet to dedicate a separate PC used exclusively for online banking."

2010 - The Year of Consumer Power

In her "Color of Money" personal finance column in today's Washington Post, Michelle Singletary writes about 2010 being the "Year of Consumer Power" - reflecting on the legislative (The Credit Card Accountability, Responsibility and Disclosure Act of 2009) and regulatory (overdraft fees) changes that are scheduled to take place as 2010 plays out.

An Update on Interchange Legislation in the United States

The Payments System Research Department of the Federal Reserve Bank of Kansas City has released a Payments Systems Briefing titled "An Update on Interchange Legislation in the United States" by Research Associate Christian Hung. The briefing "provides a summary of recent developments in interchange legislation in the United States as well as the recently released Government Accountability Office report detailing its findings on interchange fees."

December 30, 2009

Looking Back: Payments News Stats, Top Stories, and Categories of 2009

Our mission with Payments News continues to be helping folks just like us - payments professionals - quickly and easily stay on top of the news of the day. We try to make it easy for you to "read over our shoulder" and get a tightly edited sense of what's important and relevant. That's what we try to do every business day. PN is a daily complement to Glenbrook's other payments education offerings including our Payments Boot Camps and our new Payments Essentials webinar series.

PaymentsNews_logo-140px.gifPayments News once again had a very busy year in 2009 - serving almost 3 million page views to over 2 million unique visitors. Over the year, our daily email distribution subscribers grew by over 1,100 to over 6,500 readers. Over 4,500 readers follow PaymentsNews daily via our RSS feed.

And, over 1,200 readers have been following Payments News in real-time via our Payments News Twitter feed launched late last year. We tweeted over 3,000 news stories in 2009!

This year, we also added a Payments News Facebook page - so you can easily become a fan and follow us on Facebook.

Looking back over the 2009, here are the top 5 most viewed individual news stories posted to Payments News this year:

  1. Chase Launches New Ultimate Rewards Program
  2. Bank of America's Add It Up Offers Cash Back for Online Shopping
  3. MasterCard Launches Priceless Picks iPhone Application
  4. 100,000,000 Accounts in Apple's iTunes
  5. A Look at PayPal's Adaptive Payments

The top 5 most viewed categories/tags on Payments News for 2009 were:

  1. Chase Card Services
  2. Mobile Payments
  3. Citi Cards
  4. Prepaid Cards
  5. Merchant Acquirers

Thanks very much for reading Payments News in 2009 - we hope you're finding it a valuable daily tool. We always welcome reading your comments and suggestions - please send them to us here! We're looking forward to an even more exciting 2010 - and wish you all the best too!

PaymentsViews_logo-140px.jpgAnother highlight of 2009 was the launch of our sister "rants and opinions" blog: in February under the leadership of Erin McCune. An active blogger herself, Erin's worked hard to get all of us at Glenbrook sharing our thoughts on the latest happenings in payments. Perhaps the best example is Carol Coye Benson's series of articles sharing her insights and observations on mobile payments based on interviews she conducted with the leading U.S. and Canadian companies in this market!

Thanks again for your readership of Payments News and Payments Views! Best wishes for a great 2010 from all of us at Glenbrook Partners!

Crowdsourcing Card Design - Discover's Card Design Contest

Discover Card is running a card design contest - and reports that so far over 2,000 card designs have been submitted! Discover is using its Facebook page and tweeting on Twitter to generate awareness and interest in the contest. The winning card design will be featured on the next Discover Student Card.

Move Your Money - Out of Big Banks and into Community Banks!

In an article titled "Move Your Money: A New Year's Resolution", Arianna Huffington and Rob Johnson write about a populist movement they're starting to encourage folks to move their money out of the major banks and into local community banks.

The idea is simple: If enough people who have money in one of the big four banks move it into smaller, more local, more traditional community banks, then collectively we, the people, will have taken a big step toward re-rigging the financial system so it becomes again the productive, stable engine for growth it's meant to be. It's neither Left nor Right -- it's populism at its best."

They've put together a web site and a video about the idea.

Headline News - December 30, 2009

Note: Throughout the day, as Payments News happens, this post is updated. For job opportunities available for payments professionals, visit Employers looking to hire payments professionals can post their job openings there as well.

December 29, 2009

RushCard Introduces Card-to-Card Funds Transfer

RushCard has announced the availability of a new card-to-card funds transfer feature that allows RushCard members to "instantly transfer money at a fraction of the cost they'd pay to move money through leading wire transfer services. A RushCard member can now transfer funds to another member's card at a low, flat rate, and they can transfer funds between their own RushCards for free. Transfer fees with other services can be eight to ten times higher to move the same amount of money." READ MORE »

How Should Banks Replace Upcoming Losses in Overdraft Fee Income?

A few weeks back, Glenbrook's Carol Coye Benson issued a challenge - asking "What Are the Best Ways for Banks to Replace Lost Overdraft Fee Income?" She was looking for creative ideas from the community on how bankers should deal with perhaps their most significant financial challenge ahead.

Today, Carol has summarized the results of her search for ideas in a new post on titled "No News is Bad News?". She writes:

We got very few ideas at all, and none from bankers! The no-news-from-banks could, of course, be because banks are keeping their well-laid plans a deep and dark secret. Or it could be …. there are just no good ideas?"

Read her full article here.

December 28, 2009

Follow PaymentsNews and PaymentsViews on Twitter

Are you active on Twitter? Did you know that you can follow us on Twitter too? Both and have Twitter feeds that you can follow to get real-time updates for our postings:

Follow us and get our updates as real-time tweets!

New in VP Product Development & IT - Intuit

Just posted on

Intuit’s Payments Solutions Division (PSD) is seeking a Senior Technical Leader with a proven track record managing in large scale real-time transactional and data driven environments. Deep domain experience in the payments or related industry required. The person we hire will report directly to the General Manager of the Payments Solutions Division and will be responsible for the IT, PMO, Product Development, Enterprise Solutions and Architecture teams.

Read the full posting here. Are you hiring payments professionals? List your job here ($200 for a 30 day listing).

A Look at Repositioning Bank of America's Credit Card Business

In an article titled "New Chief at Bank of America Seeks Credit-Card Fix", Dan Fitzpatrick writes for the Wall St. Journal about incoming CEO Brian Moynihan's plans to reposition its credit card business.

Reminder: Musings about Mobile Payments 2009 - Research Brief

If you haven't already picked up a copy of Carol Coye Benson's research brief "Musings about Mobile Payments 2009", here's a reminder that you can download a free copy through the end of this week.

This Glenbrook research brief contains insights and observations from a series of interviews that Carol conducted over the last six months with many of the mobile payments companies in the U.S. and Canada. You can download a copy of the PDF version by quickly registering at our sister website

The upcoming 2010 editions of our Glenbrook Payments Boot Camps include an expanded and updated focus on emerging payments – based on Carol's on-going mobile payments research, new options for online payment for digital content, and ACH-based payments across online and physical domains.

A Look at Chase Paymentech's Cyber Holiday Pulse Index

ChasePaymentech_logo-140px.jpgChase Paymentech has updated its Pulse Index to reflect results from November 5 through yesterday. During the holiday season, Chase Paymentech monitors the daily settlement activity of 50 of the largest 250 Internet retailers, as defined by the Internet Retailer Top 500, to create the Pulse Index.

If you scroll down on the page, you'll see the full timeframe - with the peak shopping days being each Tuesday for the three weeks prior to Chrismas. From a sales standpoint, 2009 was slightly ahead of 2008 while transactions grew significantly. A lower average ticket in 2009 pulled down the sales comparison to last year.

Moneta, Equifax Partner to Add Instant Credit Options

Moneta has announced an agreement with Equifax "to utilize the Equifax credit decisioning system for a new instant credit feature for Moneta’s online payment wallet. Merchants accepting Moneta payments may now offer a range of bank-sponsored funding options to their customers including checking, savings, money market and now instant transactional credit lines underwritten by the sponsoring bank." READ MORE »

December 27, 2009

A Look at Bankers' Fee Income Challenges

In an article titled "Consumer Fees: The Hits Keep Coming", Maria Aspan writes for the American Banker about how bankers are scrambling to deal with the assault on various banking and credit card fees - noting that "the banking industry has been shaken out of its complacent reliance on consumer fee income." Aspan quotes Glenbrook's Carol Coye Benson:

Overdraft fees for bankers are like heroin — they know it's bad for them (particularly in building the trust relationship with customers that they want), but the revenue just feels so good," Carol Coye Benson, a managing partner in the consulting firm Glenbrook Partners LLC, wrote in a November blog post. "The Fed's new rules are detox."


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