FIS has announced its next generation bill payment solution for financial institutions. According to the company, "the new bill pay interface uses task-oriented, configurable modules that answer consumers’ hot button bill pay questions, all at the landing page. The solution features a product tour and setup assistant designed to ease “new user” apprehension and drive increased bill pay usage. “Click here” to take a fully interactive tour."
The Customizable Modules of FIS Bill Pay
- The “Bill Rack” organizes all bills based on due date, enabling a consumer to know at a glance “what to pay right now.”
- The landing page has a central location that facilitates payments to existing and new payees and allows consumers to expedite payments.
- The consumer can see the impact of all current and pending payments in the “Balance Worksheet,” to track his/her balance and avoid overdrafts.
- Consumers seeking historical context around a payment can quickly review all scheduled and completed payments through the “Payment Activity” module.
The availability of a completely redesigned FIS bill pay user interface marks the culmination of an exhaustive research and usability testing project conducted by FIS. After observing bill payer habits in the real-world, FIS engineered the new interface in-line with consumers’ wants, needs, habits and preferences when paying bills at their financial institution’s Web site. Closing the loop on its full-circle research project, FIS conducted a final usability study with the same consumers to ensure the new interface aligned with real user feedback.
“Helping banks and credit unions increase bill pay adoption is directly related to the product’s ability to solve consumers’ bill pay predicaments. Above all, consumers have told FIS they need answers to two vital questions upon logging in: ‘What bills do I need to pay?’ and ‘Will this payment overdraft my account’,” said Frank D’Angelo, executive vice president, FIS Payment Solutions Group. “The new FIS bill pay user interface empowers financial institutions to rapidly respond to consumers’ essential bill pay questions and foster increased loyalty.
“FIS engineered its new bill pay user interface with an unprecedented level of ‘look and feel’ flexibility,” D’Angelo added. “When users get a response to their bill pay questions, they’ll know it’s their bank or credit union providing the answer, because the branding experience will be consistent across all online properties.”
FIS has initially made its new bill pay user interface available to clients running the legacy Metavante Bill Payment Manager platform; however, future plans call for the enhanced solution to be available to all FIS clients. On October 1, 2009, FIS completed its acquisition of Metavante Corporation.