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September 16, 2009

Last Call: Glenbrook's New York Payments Boot Camp - Sept. 23-24

Next week, Glenbrook's Carol Coye Benson and Bryan Derman will be teaching our Payments Boot Camp in New York City on Wednesday and Thursday, September 23-24. Registration will be closing shortly!

Glenbrook's Payments Boot Camp is a two-day "deep dive" into all aspects of the US payment system. Our fall series features an expanded focus on Mobile Payments – and introduces Glenbrook’s Mobile Payments Market Map.

The Interchange Wars Continue...

In an article titled "Retailers Battle Credit Card Fees", Nancy Trejos writes for the Washington Post about interchange fees. She writes that "the General Accounting Office is doing a study of the fees, as required by a law signed by President Obama in May that bans many unfair credit card industry practices."

She notes that "The Merchants Payments Coalition will release a study on Thursday of how European countries, Canada and New Zealand handle interchange fees."

We'll cover the study here on Payments News when it's released.

American Express and Twitter - Success!

I had a little bit of fun this afternoon - wondering out loud (on Twitter) if American Express was active on Twitter. So, I tweeted the question!

Less than an hour later, I had my reply - from Rachel at American Express - who asked if there was anything she could do. Very cool!

What did we learn? The American Express Customer Care Twitter account is AskAmex!

Just How Hot Are Virtual Currencies and Mobile Payments?

Zong_logo-140px.jpgTake a look at the Inside Facebook blog and the ads from its sponsors - including Zong, SuperRewards, Allpass, PaymentPin and OfferPal.

Also, notice the survey results discussed in this article - none of the major consumer credit card companies or issuers made the top 10!

Have you signed up to use virtual currency or pay for digital goods using your mobile phone?

American Express Launches New Rewards Options

Saying it is "focused on providing relevant rewards during these difficult economic times," American Express has announced several enhancements to its Membership Rewards program including the a feature that allows Amex cardholders to use points toward “everyday” charges within their online statement. Amex also announced the launch of Membership Rewards Specials - a program featuring "great deals on popular rewards." In addition, a number of new partners have been added to the Membership Rewards program. READ MORE »

Social Media and Financial Services - The Environment

We've been doing research into the use and application of social media to the business of financial services. We recently came across this updated "Did you Know" video put together by XPLANE that really helps frame the environment we're dealing with. Enjoy - and, if you'd like to talk about social media and financial services, get in touch. Google me!

[Hat tip to Presentation Zen!]

Survey Examines What Banks Should Do About Card Fraud

ACI_logo-140px.jpgACI Worldwide has released the findings from a global consumer fraud survey that highlights the areas that banks need to focus on following a card fraud incident.

"The most important factor to ensure customers were happy with their bank after they were hit by fraud is how quickly any stolen money was reimbursed. However, just under a third of those surveyed also judged their bank’s customer service by how quickly they identified a fraudulent transaction. For a quarter of respondents it was most important that the financial institution identified the fraud before they did." READ MORE »

Earthport Launches Payments for IBM's Global Expense Reporting

Earthport_logo-140px.jpgEarthport, a global payments utility, has announced the launch of a global payments service for IBM’s Global Expense Reporting Solution (GERS) offering. The new global payments service, utilizing Earthport’s technology and Universal Payments Network, will extend the existing IBM GERS solution to include the final settlement of employees individual expense reports. It will be marketed to new and existing IBM GERS clients. READ MORE »


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