Airlines and Card Fraud
Fraud detection tools and payment fraud losses are top of mind according to a recent webinar and poll of airline fraud investigators. The survey results, released by 41st Parameter report insufficient rules and defense mechanisms in place at most airlines. The results forecast the continued emergence of new reservation booking vehicles and a shift in the payment landscape.
Additional details include:
- Fraud Prevalent Industry-wide - Every airline reported some measure of fraud within their card not present channels, with nearly one-quarter experiencing elevated percentages.
- Need for More Rules - Over half the airlines reported fewer than 26 fraud rules in use by their existing fraud detection solutions to evaluate the transaction risk.
- Alternative Payments - Alternative payments, such as eBillMe, BillMeLater, PayPal and Google Checkout, are now the preferred form of payment over debit or credit cards for 6 percent of the airlines.
- SmartPhones and Game Consoles on the Web - More than 30 percent of the airlines reported up to 5 percent of reservations come from a mobile device or game console, with another 8 percent reporting up to 20 percent of transactions from these devices.
Airlines report more than a billion dollars annually in online fraud loss. To effectively reduce these losses, each needs to be up-to-date with the appropriate technologies and be prepared for fraudsters to exploit new forms of payment and booking channels.
"The Travel Industry is under siege by well organized international fraud rings. Without comprehensive technology tools to aid investigators, airlines face a greater risk of fraud succeeding, especially as fraudsters exploit new channels and payment methods which in many cases are not currently detected," said Ori Eisen, founder and chief innovation officer, 41st Parameter. "41st Parameter utilizes over 400 rules in conjunction with sophisticated device identification capabilities to help our customers, including some of the world's largest airlines, prevent fraud before it happens; significantly reducing bad debt write-offs."
Other survey questions posed include:
- How many payment options do you offer beyond credit cards?
- What percentage of your fraud is from international or cross-border transactions?
- What percentage of your reservations are written off as bad debt or fraud?
- How many Fraud Investigators does your company employ?
The complete list of questions and responses, along with the webinar recording, are available by request at: http://www.the41st.com/travel
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