Capco's Journal of Financial Transformation

Capco has published its latest Journal of Financial Transformation - with this issue focusing on retail financial services. From the abstract: "Within the financial sector the retail financial services area is one where innovations have been most evident. Financial institutions are increasingly recognizing and reacting to growing competition in this space, both from banks and non-bank players, and learning how to incorporate best practices from other retail disciplines. As this diffusion of ideas into the industry increases, so will the number of new and innovative services. This issue of the journal provides a comprehensive review of the developments made in the world of retail and the aspects that have been, or can be, applied within the financial services sector."