Resolving Credit Card Disputes
Business Week's cover story this week is titled "Banks vs. Consumers (Guess Who Wins)" - an article by Robert Berner and Brian Grow that takes a look into how credit card issuers in the US use arbitration to handle cardholder disputes saying it is "a system in which it is exceedingly difficult for individuals to prevail." The article focuses on the role played by National Arbitration Forum (NAF), a for-profit company based in Minneapolis.
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