A Look at London's Oyster Card Success
Chris Skinner blogs about London's Oyster card issued by Transport for London. He writes: "The benefits of the programme are multiple in terms of streamlining travel, reducing queues, minimising cash handling, reducing the possibility of fraud by customers and cash theft by staff, and generally improving the customer experience. Having said that, the biggest benefit is the £60 million reduction in annual operating costs for TfL of the ticketing system since implementing the Oystercard."
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