Annals of Knowledge-Based Authentication
Glenbrook's Carol Coye Benson posts a rant on her latest experience as a customer being forced through a knowledge-based authentication drill with a vendor (AT&T) who already knows her well.
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ISSN 1556-4487
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'I got an email from AT&T saying that my “order required verification”.'
Why didn't they text you? The medium is the message, so to speak :)
Posted by: Dave Birch | May 20, 2008 at 02:19 PM