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Annals of Knowledge-Based Authentication

Tags » Authentication

Glenbrook's Carol Coye Benson posts a rant on her latest experience as a customer being forced through a knowledge-based authentication drill with a vendor (AT&T) who already knows her well.


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'I got an email from AT&T saying that my “order required verification”.'

Why didn't they text you? The medium is the message, so to speak :)

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