Annals of Knowledge-Based Authentication
Glenbrook's Carol Coye Benson posts a rant on her latest experience as a customer being forced through a knowledge-based authentication drill with a vendor (AT&T) who already knows her well.
Add your comment... (note that all comments are reviewed before they're published)
You can follow this conversation by subscribing to the comment feed for this post.
PAYMENTS NEWS IS PRODUCED BY AND IS A SERVICE MARK OF GLENBROOK PARTNERS, LLC
ISSN 1556-4487
Glenbrook's Consulting Services
- Innovation and Strategy
- Payments Product Development
- Payments Market Assessments
- Payments Vendor Selection
- Merchant Payments Optimization
- Payments Risk Management
- To discuss how Glenbrook can
help you, email us:
Glenbrook's Payments Education
- Payments Boot Camps
- Payments Essentials Webinars
- Private Payments Workshops
- For more information on Glenbrook's payments education, email us:
Tools for Payments Professionals
- Glenbrook Writings
- Payments News
- Payments Views
- Payments Jobs
- Payments Education
- Payments Bookstore
- To send us news that you'd like us to cover on Payments News, email us:
Contacts:
Compilation Copyright © 2002 - 2012 Glenbrook Partners LLC. All Rights Reserved.
Terms of Use Privacy Policy RSS Feed 
Follow Payments News on Twitter for Real-Time Updates
'I got an email from AT&T saying that my “order required verification”.'
Why didn't they text you? The medium is the message, so to speak :)
Posted by: Dave Birch | May 20, 2008 at 02:19 PM