The Remote Deposit Capture Branch Renewal Paradox
Celent has published a new report, 'Do Banks Want Customers in Their Branches?' that examines the results of a web-based survey conducted among 157 financial institutions in December 2007. Among them, 56% of respondents offer RDC and another 9% are in pilot with the product. US financial institutions have invested heavily to grow their geographic branch footprints while concurrently investing in self-service technology to keep customers out of those same branches. Paradox or strategy?
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