Threat of UK Postal Strike Leads to Online Bill Payment

Any customer concerned that an important bill or invoice has been delayed should check with their supplier about timescales: it might be possible to do this online or by looking at your last bill. Suppliers usually offer customers a number of payment options that can usually be found on the back of their bill along with their timescales for receiving payments. Options might include paying by card over the phone or online at their website. Alternatively, if you bank online or on the phone, you might be able to make a one-off payment or, decide to set up a regular direct debit. Anyone who is due to pay a bill by cheque in the post during the strike should check they are not going to miss a payment deadline and be penalised as a result.

It is always a good idea for customers to check their bank and credit card statements regularly.

Sandra Quinn, director of communications at APACS, says: “We all tend to know what time of the month to expect our credit card bill so although your bill may not arrive in the next few days, you shouldn’t assume that payment isn’t due within the normal timescale. Your credit card company will be happy to discuss with you suitable payment options which will be unaffected by the postal strikes, such as phone or online payments.”

“The postal strike serves as an effective reminder of the benefit of direct debits. By setting up a direct debit, to preferably pay off, or at the very least, make the minimum repayment every month you can ensure you never pay a late payment fee. Currently direct debits are used for 58% of all personal and household bills. They save time and effort and regardless of any external factors you can be confident your bills will be paid on time without any hassle.”