Online Resources Web Collections for Small and Mid-Sized Creditors

Online Resources' Virtual Collection Agent(TM) Advantage provides smaller first- and third-party collectors a low cost, secure web-based service that sharply increases collections performance against all types of delinquent debt. The service is integrated with CollectPay(TM), Online Resources' payment service, to maximize consumer payment options and minimize processing costs.

The new Advantage version of Virtual Collection Agent leverages technology and best practices developed for Command, a highly configurable version of the service currently in use by 4 of the top 20 U.S. card issuers and a top-3 U.S. receivables management company. By providing their delinquent customers with a private, convenient way to resolve their credit problems, Online Resources clients using the Virtual Collection Agent have significantly improved their right party contacts, payment and liquidation rates, and cost-to-collect.

"As a leading biller service provider integrated across multiple industries, we are uniquely positioned to help our clients--including more than 150 receivables management clients gained through our acquisition of Integrated Transaction Solutions--proactively treat the rise in delinquencies they are seeing today," said Robert R. Craig, executive vice president and general manager of Online Resources' eCommerce services division. "The Virtual Collection Agent represents our commitment to helping creditors and billers of all sizes collect more, at a lower cost."