A Look at Credit Card Arbitration

Public Citizen has published a report titled "The Arbitration Trap: How Credit Card Companies Ensnare Consumers" (PDF). In a press release, the organization said "Public Citizen pulls back the curtain to reveal the cozy and dangerous relationship between credit card companies and the private arbitration firms that decide their binding mandatory arbitration cases. The result of an eight-month investigation, the report provides, for the first time, a comprehensive analysis of data on nearly 34,000 arbitration cases, and in-depth stories of credit cardholders and their struggles in this nightmarish system."