OCC Launches Web Site to Help National Bank Customers

"We created HelpWithMyBank.gov with national bank customers in mind," Comptroller of the Currency John C. Dugan said. "Our goal was to build a site that makes it easier for people to get answers and submit concerns about their bank because we are committed to ensuring fair access to financial services and equal treatment for national bank customers."

HelpWithMyBank.gov provides answers to common questions based on thousands of calls made to the OCC Customer Assistance Group each year. While targeted to national bank customers, the site answers many questions common to all banking consumers and provides useful information about contacting regulators of institutions other than national banks.

"The OCC will continue to enhance HelpWithMyBank.gov with information and features," said Comptroller Dugan. "It is my hope that we can work with other financial regulators to expand this effort to support all bank customers."

In a letter to the members of the Federal Financial Institutions Examination Council today, the Comptroller recommended that the agencies work together to "develop a one-stop approach for consumer assistance with banks and their affiliates," and suggested the agency principals discuss that approach at the FFIEC's September 13 meeting.

HelpWithMyBank.gov presents information in straightforward easy-to-use terms in a simple question-and-answer format. Topics include credit cards, interest rates, check cashing, late payments, mortgages, and many others. The site also provides guidance on how to determine if a bank is a national bank or operating subsidiary and who to contact if the bank is not.