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Aliaswire's Voice-Operated Bill Payment for Prepaid Debit Cards

Tags » Bill Payment, Prepaid Cards and Stored Value Cards

Aliaswire has announced the general availability of PayVox, a "Voice-Activated Bill Payment solution that has been designed exclusively for the prepaid card industry. Using just a prepaid debit card, PayVox allows users to pay bills over the phone or the web in a manner previously only available to on-line banking bill-pay customers."

Through PayVox™, using state-of-the-art voice recognition capabilities users can provide bill payment instructions via user-defined commands as simple as "Pay utilities", "Pay phone bill” or “Pay Comcast". The PayVox™ multi-access platform is fully integrated with web and text messaging interfaces enabling bill payment from anywhere at anytime. The system has both English and Spanish voice recognition capabilities.

This general availability, follows a successful deployment and usage of PayVox™ with initial customers, such as Transend®, a leading issuer of prepaid cards.

"Aliaswire's integrated bill pay solution, supported by state-of-the-art technology, has been a natural addition to our existing product suite. Providing this service helps us facilitate longer cardholder relationships. Extending card life cycles is key in the prepaid marketplace” says Rebecca Ahlers, TranSend’s Director of Product Development. She adds "Aliaswire’s innovative Bill Payment functionality adds tremendous value to Axcess America® cards and supports our vision of building comprehensive financial solutions that provide a meaningful, positive impact on the lives of our customers".

“Our research indicates that over Eighty percent (80%) of PrePaid customers use their phone rather than the web to access account information like card balances” says Chris Rooney EVP at Aliaswire “the main reason for such a high usage of the phone in the Prepaid market demographic is that the majority of the customers have a cell phone but not a computer”.

"We know our consumers lead busy lives and are constantly on the go", says Tracey Schneider, TranSend's Director of Marketing. "This innovative service offers unparalleled convenience, enabling cardholders to pay their bills whenever they want, wherever they happen to be. It's perfect for highly mobile, pay-as-you-go consumers".

“We are pleased to make PayVox™, our innovative Bill Payment solution, for the un/under banked customers, available to other PrePaid Processors, Programs and Financial Institutions” said Hoss Mohsenzadeh, CEO of Aliaswire, Inc. “We have experienced 100% availability and completed transaction metric since going live with the service in September 2006, primarily due to our fault tolerant voice and web infrastructure”. PayVox™ transaction volume, in both Dollar terms and transaction count, has doubled on a month on month basis and we are ahead of our adoption projections. We are tremendously excited about this product and believe that PayVox™ will provide tremendous value to the Card Issuers, Card Programs and the Cardholders by fulfilling a clearly needed service for the Prepaid Card industry”.


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