Field Report: New Wells Fargo Imaging ATM's
A friend of Payments News files this field report: "I stopped at a Wells Fargo branch yesterday and got to use one of the new next-generation ATM machines. From a customer point of view, I thought they were switching from machines that required envelopes for deposits to machines that didn't. No big deal. Turns out these new machines are a lot more sophisticated than what I was anticipating."
Here's the biggest surprise: there is no prompting for deposit amount. The check is scanned and the deposit amount is pulled (via OCR) from the check image.In addition, you don't have to feed multiple checks one at a time. Customers can just insert a stack of checks (up to 10 at a time) into the deposit slot when prompted -- the machine separates them, images them, and displays all of the checks on the screen in something not to different from PowerPoint "Slide Sorter" mode. The customer is stepped through each slide and asked to verify the deposit amount was OCRed correctly and asked if they want a receipt for that individual deposit. Receipts now carry images of the deposited check, with the MICR line cropped off for security reasons.
I was pretty impressed by the whole thing. It was easy to use, worked, and made my life easier. I didn't have to total multiple checks nor did I have to juggle keying in the deposit amount while I was racing to get the checks stuffed into an envelope. And the process was smoothly integrated into the ATM user interface with snazzy graphics and visual cues. Nice job all around!
Add your comment... (note that all comments are reviewed before they're published)