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World's Best Internet Banks

Tags » Bank of America, Online Banking

Bank of America has announced it was named the best consumer Internet bank in North America by Global Finance magazine as part of its "World's Best Internet Banks" competition.

Global Finance magazine also gave Bank of America awards for the best investment management services, best information security initiatives, best bill pay and presentment, as well as best integrated consumer site in North America.

Winners were selected based on strength of strategy for attracting and servicing online customers, breadth of product offerings, evidence of tangible benefits gained from Internet initiatives and Web site design and functionality. Category winners were selected based on the strength and success of those products and services.

Bankofamerica.com is the leading online banking site, with nearly 20 million active online banking customers, more than 10 million bill pay customers, and more than 2 billion visits annually. Bank of America has more than 34 percent of the online banking market share in the U.S., according to comScore Networks, Inc., and the bankofamerica.com site is the most visited financial services Web site, based on Nielsen/NetRatings.

"We're very proud of the work we're doing to make the customers' experiences the best of any financial institution," said Sanjay Gupta, e-Commerce executive. "We continue to focus on making Bank of America the number one choice by providing consumers with convenient and secure online services that help them better manage their financial lives."

Bank of America led the industry with SiteKey, a two-way authentication system that helps customers confirm they are at the real Bank of America Web site and avoid phishing scams. The bank also rolled out new alerts that help customers monitor accounts and detect potential fraudulent activity and provides. Brokerage accounts are integrated within Online Banking, providing a single sign on for banking and investment accounts. The My Portfolio feature in Online Banking also lets customers view in one location mileage rewards, credit card and other accounts from outside the bank.


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