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Why Wells Fargo Is Different

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CNNMoney.com posts an interview of Wells Fargo CEO Dick Kovacevich by G. Pascal Zachary of Business 2.0. "He says there's no such thing as an unprofitable customer - just one you haven't figured out how to make money on yet. And, he argues, if a customer is truly unprofitable, that's the company's problem, not the customer's."

Posted: Jun 12, 2006 06:42 AM Pacific |   |   |   Tweet This

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