Fraud Prevention: Engaging More Than The Enemy
Glen Fest writes for Bank Technology News about an "Online Banking Safety Scorecard" survey from Javelin Strategy and Research of Pleasanton, CA. A key message from the survey is that banks are missing opportunities to involve their customers in both detecting and preventing fraud. Glenbrook's Russ Jones wrote an opinion piece on this subject three years ago titled "Identity Theft: I Should Be The First To Know".
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