Coghlan Tells ISOs Visa Will Be More ‘Flexible’, ‘Responsive’
Digital Transactions reports on Visa USA CEO John Philip Coghlan's keynote address to this week's Electronic Transaction Association annual meeting in Las Vegas.
“Visa has had a great relationship with some but not all our stakeholders,” Coghlan said, referring to the impression he gained after taking office and visiting with merchants, acquirers, and other organizations. “I heard from you that Visa needs to be more flexible, more responsive. We’re on that path.”Indeed, Coghlan promised the audience that Visa will be much more forthcoming with information. “My impression is that Visa operated on a need-to-know basis, but the truth is we all need to know,” he said. “We’re taking steps.”
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