Tom Peters Interviews Eric Jackson, Author of "The PayPal Wars"

I think there will be different takeaways for different people, but the big message is that when you're in an environment like a startup or a business that's trying to be innovative, what's really key is to have good people and empower them, give them the ability to put up big ideas and not feel that they're going to be penalized. And then, if somebody comes up with a home-run idea, you have to be nimble enough to implement it.

I think that's ultimately what the business lesson of PayPal is: You have to have good people and they must be empowered if you're going to be able to move quickly and put forward either new technology or new service.