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FFIEC Guidance: Multi-factor Authentication in an Internet Banking Environment

Tags » Authentication, Bank Technology, Banking Industry, Financial Regulators, Identity Management

The Federal Financial Institutions Examination Council (FFIEC) has issued new guidance for banks regarding “Authentication in an Internet Banking Environment.”

For banks offering Internet-based financial services, the guidance describes enhanced authentication methods that regulators expect banks to use when authenticating the identity of customers using the on-line products and services. Examiners will review this area to determine a financial institution’s progress in complying with this guidance during upcoming examinations. Financial Institutions will be expected to achieve compliance with the guidance no later than year-end 2006.

The full text of the guidance letter (PDF) is available online.

Summary of Key Points

The agencies consider single-factor authentication, as the only control mechanism, to be inadequate for high-risk transactions involving access to customer information or the movement of funds to other parties.  Financial institutions offering Internet-based products and services to their customers should use effective methods to authenticate the identity of customers using those products and services.  The authentication techniques employed by the financial institution should be appropriate to the risks associated with those products and services.  Account fraud and identity theft are frequently the result of single-factor (e.g., ID/password) authentication exploitation.  Where risk assessments indicate that the use of single-factor authentication is inadequate, financial institutions should implement multifactor authentication, layered security, or other controls reasonably calculated to mitigate those risks.


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