Wachovia Directs Online Customers to Communicate Through Secure Message Center

With the rise in phishing attacks, Wachovia is letting its customers know that they will never request or communicate sensitive account information to them through e-mail. Instead, Wachovia will securely communicate with customers about important account and servicing information through the Message Center. Customers can also initiate communications with Wachovia Customer Service by logging into Online Services and using the Message Center.

"It is clear that customers like the convenience of e-mail, but not the threats associated with it," said Lawrence Baxter, Wachovia's chief eCommerce officer. "Wachovia's secure Message Center gives our customers the expediency of e-mail without the threat or questions of authenticity."

Customers will receive an e-mail notifying them that a message has arrived in their Wachovia Online Services Message Center inbox, but this e-mail will not provide an active link. Once they log in to their online account, they can communicate with Wachovia by sending and receiving secure messages.