Pay by Phone Fees "Keep On Coming"
David Lazarus reports for the San Francisco Chronicle on increases in fees for paying bills by phone.
Pay-by-phone fees have indeed become the norm in the banking business -- yet another way that institutions reach into customers' pockets for what were once considered routine services.
"They're using these fees as revenue enhancers," said Travis Plunkett, legislative director for the Consumer Federation of America. "They don't even try to justify these charges as being based on the true cost of the service.
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