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« May 2005 | Main | July 2005 »

June 30, 2005

Glenbrook Announces Summer/Fall Executive Payments Boot Camp Series

Tags » Ask Glenbrook, Card Payments

Glenbrook has announced a new series of executive payments workshops.

Following a successful initial workshop series this spring, technology executives, venture investors, and product and business development managers from financial services companies all told us to "keep 'em coming", said Carol Coye Benson of Glenbrook.

The new series includes workshops on the U.S. payments landscape, on authentication in financial services, and on consumer payments in China.

Glenbrook's summer and fall series workshops will be held on both the East and the West Coasts and are now open for registration.

Wachovia Left Out In The Cold?

Tags » Banking Industry, Card Issuers

Liz Moyer writes for Forbes.com on today's annouced acquisition of MBNA by Bank of America.

It wouldn't be the first time Wachovia lost out to Bank of America. Last year, Bank of America acquired Boston-based FleetBoston Financial, once seen as a near-perfect fit for Wachovia.

Andrew Ross Sorkin writes for the New York Times filling in more details, namely that Wachovia's board had failed to approve the acquisition of MBNA after the deal had been negotiated between the two companies' management teams.

The ABCs of Credit Reports

Tags » Credit Bureaus, Credit Scores

Robert Bruss reports for the Boston Globe on his experience with getting current credit reports and FICO scores from the three major credit bureaus.   » Continue Reading

Bank of America to Acquire MBNA

Tags » Bank of America, Banking Industry, Card Issuers

Bank of America Corporation today announced a definitive agreement to acquire MBNA for $35 billion in cash and stock. Based upon Bank of America's current price, the deal values MBNA shares at about a 30 percent premium to MBNA's closing price yesterday.   » Continue Reading

Weakness in the Data Chain

Tags » Card Payments, Privacy, Processors, Security

Eric Dash reports for the New York Times on the vulnerabilities of the payment system and, in particular, the recent card data security breach at CardSystems Solutions.

And if CardSystems could have its data compromised, might it happen to another processor elsewhere? Industry experts say the likely answer is yes, given how lax Visa and MasterCard have been about enforcing rules with suspensions or fines. Visa and MasterCard maintain that their standards are rigorous, but they need to allow the processor companies time to upgrade systems.

Today's Headline News - Thursday, June 30, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 29, 2005

BJ’s and DSW Cases Open a New Front in the War on Data Insecurity

Tags » Privacy, Security

Charles Kenney and Kristina Hickerson of law firm Morrison and Foerster write about two recent data security cases: BJ's Wholesale Club and shoe retailer DSW.

What is noteworthy is that for the first time, the FTC has acted against a company that gave no assurances to the public concerning its handling of customer information. After the BJ’s case, companies that say nothing about their data security practices are just as vulnerable to enforcement actions as those that do. This marks an aggressive shift in the FTC’s enforcement strategy and raises the bar for companies that store and handle customer information.

Open Prepaid Market Performance

Tags » Mercator Advisory Group, Prepaid Cards and Stored Value Cards

Mercator Advisory Group has published the first of three planned reports on prepaid products, the first one by Tim Sloane focusing on open prepaid solutions.   » Continue Reading

Latest FDIC Findings on Identity Theft Suggest Need for New Safeguards for Internet Banking

Tags » Financial Regulators, Identity Management

The FDIC has announced new findings regarding identity theft associated with Internet banking in an update to an earlier study issued last December.

"Identity theft, particularly account hijacking, continues to grow as a problem for the financial services industry and for consumers," said FDIC Chairman Don Powell.

"Our review illustrates that ID theft is evolving in more complicated ways and that more can and should be done to make online banking more secure."

  » Continue Reading

Financial Institutions Must Take More Holistic Approach to Combating Fraud

Tags » Privacy, Security, TowerGroup

TowerGroup this morning reported on new research regarding enterprise fraud management in financial services firms - asserting that while many financial institutions fight fraud effectively in certain areas of their business, many do so poorly - if at all - across their full spectrum of products and services.   » Continue Reading

Today's Headline News - Wednesday, June 29, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 28, 2005

State Attorneys General Seek Answers Over Data Breach

Tags » Financial Regulators, Security

Matt Gouras reports for the Associated Press on a terse letter sent today to CardSystems Solutions, Inc. from the attorneys general of 44 states.

"It is the responsibility of CardSystems Solutions, Inc. to make sure the public is aware of this security breach ... and to take the appropriate action to make sure it doesn't happen again," said Tennessee Attorney General Paul Summers. The letter called the company's action "unacceptable."

Americans Face Another Transaction Fee Overseas

Tags » Card Payments, Merchants

Kelly Spors reports for the Wall St. Journal on yet another fee that Americans traveling abroad may encounter when using their credit and debit cards for purchases.   » Continue Reading

Class Action Lawsuit Filed Over CardSystems Data Security Breach

Tags » Associations, Card Payments, Processors, Security

San Rafael, CA-based Rothken Law Firm has announced the filing of a class action lawsuit in San Francisco Superior Court against Cardsystems Solutions, Merrick Bank, Visa and MasterCard.

Joris Evers reports on the story for ZDNet News.   » Continue Reading

Today's Headline News - Tuesday, June 28, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 27, 2005

Chase's blink Card: A Denver Field Test Report

Tags » Contactless Payments, Credit Cards, MasterCard, Merchants

Update: See this blink Denver update posted Friday, August 12, 2005.

A very good friend of Glenbrook's, Linda Elliott, lives in the Denver area and just got her very own Chase blink card in the mail. She's just finished writing up part one of a report on her first day's experiences with that blink card in her hands. Great stuff - enjoy!   » Continue Reading

Primary Payment Systems' Early Warning Fraud Assessment Now Covers an Estimated 90 Percent of All U.S. Transaction Accounts

Tags » Banking Industry, Checking Accounts

First Data Corp. has announced that its Primary Payments Systems (PPS) affiliate now covers an estimated 90 percent of all open and active US transaction accounts.

The near total coverage is expected to help save U.S. financial institutions an additional $100 million or more in fraud losses this year. Powered by the databases, the Early Warning deposit and payment risk assessment services help prevent fraud-related losses by notifying users of high-risk deposits and payments via transaction accounts, such as checking, demand deposit, negotiable order of withdrawal, automatic transfer service and credit union share draft accounts. The databases, which are used exclusively for fraud prevention, receive daily updates with non-public secure information regarding accounts, transactions and identities.

First Credit Line Available to Owners of Health Savings Accounts

Tags » Card Issuers

MedDirect Health Benefits, a provider of financing to patients seeking affordable ways to pay for healthcare procedures, has announced a strategic partnership with 1Point Solutions, a third party administrator in Dickson, Tennessee.

"MedDirect HSA Plus" offers a full range of other services necessary to administer HSAs.

Central to "MedDirect HSA Plus" is a savings account established with Bancorp Bank that offers superior interest rates, mutual funds and FDIC/SIPC protection, as well as overdraft protection offered through the MedDirect Bridge Line. This overdraft protection is an employer-sponsored benefit, and is available to all employees regardless of their creditworthiness.

The partnership with 1Point Solutions helps to enhance a key element of "MedDirect HSA Plus" - the Bridge Card, a smart debit MasterCard that can be used at the point-of-sale by subscribers for all HSA-eligible expenses.

A presentation on MedDirect HSA Plus (PPT) is available for downloading from the company's website.

What Chinese Consumers Want From Banks

Tags » Banking Industry, China

Matthias Bekier and Kenny Lam write for the McKinsey Quarterly on what Chinese consumers want from their banks.

While Chinese consumers indicate some willingness to use foreign banks, their preference for local ones is stronger than ever: 78 percent of respondents say that doing business with local institutions is important to them, up from 66 percent in 1999.

Los Angeles Firemen's Credit Union Launches CashEdge's Instant Account Opening and New Account Funding Solutions

Tags » Banking Industry, Banking Industry, CashEdge, Online Banking, Online Banking

CashEdge announced this morning that the Los Angeles Firemen's Credit Union, a credit union serving firefighters and their families in the state of California, is using CashEdge's OpenNow and FundNow services. OpenNow/FundNow enables prospective credit union members to securely open and fund a new account in real-time through the credit union's website.

Approximately 95 percent of new online account applicants drop out between enrollment and funding. By offering a single-session solution, CashEdge enables financial institutions to increase dramatically account completion rates among this valuable member-base. Online members are particularly attractive because they are less costly to acquire and more profitable, maintaining higher account balances, utilizing more services and exhibiting higher overall account activity.

Today's Headline News - Monday, June 27, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 26, 2005

Under the Hammer -- Another Look at eBay and PayPal in China

Tags » China, Money Transfer

Simon Song writes for The Standard from Hong Kong about eBay's (and PayPal's) efforts in China.

ChinaThe online auction giant would seem to have every incentive to introduce PayPal to China, which is already its third biggest market outside North America in registered-user terms.

So why is it taking so long?

FDIC Holds Identity Theft Symposium and Marches Forward on Multifactor Authentication

Tags » Authentication, Banking Industry, Identity Management, Online Banking, Phishing

This week's eAlert from the American Bankers Association reports on the FDIC's recent ID Theft Symposium held in Los Angeles that included the release of a supplement to the agency's recent study, "Putting an End to Account-Hijacking Theft."   » Continue Reading

Central Bancard Links Merchants with Credit Cards

Tags » Merchant Acquirers

Sara Reicks profiles Central Bancard, an emerging merchant card servicer, for the Quad City Times.

"We sign the merchant based on saving money and charging less than the bank or company they're with. We keep them based on a higher level of service."

Abroad, See How The Fees Translate

Tags » Associations, Card Issuers

Albert Crenshaw writes for the Washington Post on the increased fees now associated international use of credit cards.

Consumer Reports, the magazine of Consumers Union, recently compared a credit card, even with a 3 percent fee, with getting cash from a foreign ATM or an exchange shop or foreign bank, using traveler's checks or changing money at a hotel or airport, and found the credit card remained the least expensive way to go.

Merchants Retaliate Over Credit Card Fees

Tags » Card Payments, Interchange Fees, Merchants

Lauren Mayk writes for the Lakeland, Florida Ledger on merchant frustrations with the costs of credit card acceptance.

Credit card companies say merchants are blowing the whole fee issue way out of proportion. The fees, known in the industry as "interchange" rates or fees, are set by the credit-card companies and paid to the bank that issues the cards.

June 25, 2005

Taobao Plots eBay Offensive

Tags » China, ECommerce Payments

Red Herring reports on the battle between eBay and Taobao in China.

“It’s a bit like the early days of the Internet,” says Paul Waide, an editor at Shanghai-based analyst firm Pacific Epoch. “They’re using metrics that don’t really mean anything. What everyone wants to know is how they’re going to turn those into revenues.”
By that he means Taobao doesn't yet have a business model -- it doesn't yet charge for the transactions it handles prompting the folks at eBay to point out that "free is not a business model." The parallel here is Japan where eBay ultimately lost the market to Yahoo! Japan who pursued a similar free listing strategy. Both Yahoo! Japan and Taobao are backed by Softbank.

Simpay: Pan-European Mobile Payment Initiative Falls Apart

Tags » Mobile Payments

Forrester's Michelle de Lussanet writes about yesterday's announcement that Simpay is shutting down.

The wait for a pan-European mobile payment scheme just got longer, with Simpay's announcement that it will not go ahead with its pan-European development. Forrester isn't surprised: The mobile channel isn't suited for large-scale payment collection because it's too unreliable and too expensive.

Forged Credit Cards In Japan Account For 80% Of Leak Losses

Tags » Card Payments

The Japan Times reports on losses resulting from the recent security breach at CardSystems Solutions.

The Tokyo office of Visa International Inc. said it has so far found the illicit use of 838 Japanese credit cards issued jointly with Visa, including 658 cases considered to have involved counterfeit cards at retailers. Losses caused through the use of forged cards totaled 79 million, yen or 86 percent, of all losses from unauthorized use following the theft of card information, the office said.

E-Commerce's Growing Pains

Tags » ECommerce Payments, Merchants

Leslie Walker reports for the Washington Post on eBay's 10th anniversary celebration.

Gary Neubert, a Tampa resident who has sold shipping supplies on eBay since 1999, said he has been steadily building traffic to his own Web site to bypass eBay's commissions whenever possible. Half his sales today come through his own site, he said. Neubert said he and others are increasingly exploring options outside eBay.
Verne Kopytoff takes a look behind the scenes for the San Francisco Chronicle.

Today's Headline News - Saturday, June 25, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 24, 2005

To Catch A Thief

Tags » Card Payments, Merchants

Tom Zeller Jr. reports for the New York Times on steps that "card not present" merchants take to defend themselves against credit card fraud.

"It's like dealing with the Velociraptors in 'Jurrasic Park,' " said Tracy L. Brown, a co-chairwoman of the Merchant Risk Council, an antifraud consortium of some of the largest retailers that accept credit cards online or over the phone.

"They systematically test the fence," Ms. Brown said. "They wait until the electricity is down on the fence and then they strike."

American Express Testing RSS Feeds

Tags » Bank Technology, Card Issuers

Matthew Haughey has posted an email he received from American Express inviting him to test Amex's new RSS feeds. [Hat tip: Scripting News]

Separately, Microsoft announced today that its next version of Windows, code-named Longhorn, will include support for RSS.

“RSS is key to how people will use the Internet in the future by automatically delivering the information that is important to them,” said Dean Hachamovitch, general manager for “Longhorn” browsing and RSS at Microsoft.

“We are investing heavily in RSS for Windows ‘Longhorn’ to make it easy for users to discover, read and subscribe to RSS feeds as well as enable developers to deliver powerful, smart applications that act on the information on behalf of the user.”

Details here.

First Data Announces Credit Card Processing Partnership with Citibank

Tags » Card Issuers, Processors

First Data has announced that it has expanded its relationship with Citibank including signing a long-term processing agreement that includes expanding the existing relationship to include processing services for the Sears, Roebuck & Co. Card Portfolios.   » Continue Reading

Simpay Shuttered

Tags » Mobile Payments

The following notice was posted on Simpay's website this morning:

London — Friday 24th June 2005

Following the decision of one of its founding Members not to launch Simpay for the foreseeable future, the decision was made today at a General Meeting of Simpay not to pursue its activity on a pan-European scale as originally planned.

Instead, Simpay’s operations will be scaled back with immediate effect. Member operators will be able to exploit Simpay’s intellectual property rights at a national level, although international interoperability remains a goal. The members will make known their individual plans in due course.

All of the operators involved in Simpay continue to share the vision of the enormous potential of the mobile commerce market and the importance of providing a robust and straightforward payment facility to content providers.

Earlier this month, Ovum commented on an article in Germany's Frankfurter Allgemeine Zeitung suggesting that T-Mobile would soon be quitting Simpay.
A key characteristic of the mobile payment field is the high number of international industry initiatives that have eventually failed to produce concrete results. If this morning's announcement is confirmed, then there is a risk that Simpay may not reach the critical mass of operators that is necessary to get the full benefits from establishing an interoperable framework.
Indeed. Simpay turned out to be yet another "group grope" mobile commerce initiative that failed to deliver.   » Continue Reading

Top Gun eBay Is In A Global Dogfight

Tags » China, Merchants, Money Transfer

Michael Bazeley reports for the San Jose Mercury News on eBay's growth and challenges.

China is turning out to be more drama-filled than some anticipated. Yahoo, which forced eBay to retreat from Japan, is making a play in China. And a brash entrepreneur named Jack Ma has launched Taobao, an eBay clone that Ma says is giving eBay a run for its money. Taobao’s parent company, Alibaba, runs an established and profitable online business-to-business e-commerce site and counts investment companies Softbank and Fidelity Capital as partners.

Today's Headline News - Friday, June 24, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 23, 2005

Merchants Speak: Credit Card Interchange Blog

Tags » Card Payments, Interchange Fees, Merchants

The Credit Card Interchange Blog was co-founded by Mitch Goldstone and Carl Berman of 30 Minute Photos Etc., one of five merchant plaintiffs in the class action lawsuit regarding credit card interchange fees filed earlier this week against Visa, MasterCard and card issuing and acquiring banks.

Earlier today they posted "Credit Card Interchange Fees: Issues and Background" - 24 leading issues affecting credit card interchange fees.

WSJ Commentary: What's In Your Wallet?

Tags » Associations, Card Payments, Interchange Fees, Merchants

Timothy J. Muris shares his opinion in Friday's Wall St. Journal on the merchant class action lawsuit filed against Visa, MasterCard and bank card issuing banks by several merchants earlier this week.

Given the enormous benefits of payment cards, government efforts to interfere with this market are taken at great risk.
According to the Journal, Mr. Muris was chairman of the Federal Trade Commission from 2001-2004 and has consulted with Visa U.S.A. on a variety of antitrust and consumer-protection issues.

eBay Launches ProStores Web Store Solution for Selling Off eBay

Tags » ECommerce Payments, Merchants

eBay this morning announced ProStores web store solution that allows small- to medium-sized businesses to create a customized e-commerce storefront, independent of the eBay marketplace.   » Continue Reading

PayPal Going "Off eBay"

Tags » ECommerce Payments, Merchant Acquirers, Merchants, Money Transfer

PayPalJulia Wilkinson reports for AuctionBytes.com on yesterday afternoon's keynote panel at the eBay Developers Conference that included the following comment from PayPal CEO Jeff Jordan:

Chatwani asked about PayPal's expansion strategy. Jordan said that while 2004 was the year they went international, 2005 was the year of "going off eBay," saying that non-eBay commerce was 10 times that of eBay. "PayPal wants to be the standard off eBay as well as on eBay," said Jordan.
Last Friday, PayPal launched Website Payments Pro, an all-in-one online payment solution for "off eBay" merchants that combines the features of a merchant account with a payment gateway into a single provider, PayPal.

Gartner Survey Shows Frequent Data Security Lapses and Increased Cyber Attacks Damage Consumer Trust in Online Commerce

Tags » ECommerce Payments, Identity Management, Online Banking, Phishing

Gartner this morning announced results of a survey of 5,000 US adults that concludes that "increasing reports of lost consumer data files and disclosures of unauthorized access to sensitive personal data are taking a toll on consumers' confidence in online commerce."

"While online banking customers continue to access bank accounts over the Internet, they are changing their usage patterns," said Avivah Litan, vice president and research director at Gartner.

"Nearly 30 percent of the online bankers say that online attacks have influenced their online banking activities. Over three-quarters of this group log in less frequently, and nearly 14 percent of them have stopped paying bills via online banking."

Identity Theft and Online Security Worries Are Causing Changes in How People Use the Internet

Tags » ECommerce Payments, Identity Management, Online Banking

The Conference Board reported this morning that its latest Consumer Internet Barometer survery of 10,000 households indicates that online consumers have growing concerns about identity theft with more than 13 percent of all Internet users saying they or a member of their household has already been a victim of identity theft. Importantly, the latest survey indicates that "more people are buying less online."   » Continue Reading

Merchants Expand Credit-Card Fight

Tags » Associations, Card Issuers, Card Payments, Interchange Fees, Merchants

John Wilke and Robin Sidel report for the Wall St. Journal on merchants challenging credit card interchange fees and the lawsuit filed on behalf of merchants yesterday in Connecticut against Visa, Mastercard and their largest member banks (see next post).

VISA, MasterCard and Major U.S. Banks Charged With Antitrust Violations for Fixing Credit Card Interchange Fees

Tags » Associations, Card Issuers, Card Payments, Interchange Fees, MasterCard, Merchants, Visa

Robins, Kaplan, Miller and Ciresi LLP announced this morning that it has filed an antitrust class action lawsuit "in the U.S. District Court for the District of Connecticut against Visa, MasterCard, Bank of America, Citibank, Bank One, Chase Manhattan Bank, JPMorgan Chase, Fleet Bank, Capital One and other major banks on behalf of merchants alleging collusive practices of their setting, by horizontal agreement, credit card interchange fees at supra-competitive levels."   » Continue Reading

Card Issuers Take Swipe at Rules

Tags » Banking Industry, Card Issuers

Mitchell Pacelle and Christopher Conkey report for the Wall St. Journal on moves by the banking industry to deal with moves in Congress to deal with data breaches or identity theft.

The unremitting wave of security breaches has generated an enormous push for action on Capitol Hill. Congress seems likely to pass some sort of notification requirement later this year -- a point conceded by nearly everyone in the debate. The question is whether industry lobbyists or consumer groups will prevail on the fine print.

ATM Fees Moving Higher

Tags » ATM, Banking Industry

Jane Kim reports for the Wall St. Journal on increases in fees for ATM usage.

One reason ATM fees are increasing is that more customers are using credit and debit cards more than cash, says Tony Hayes, managing director at Dove Consulting Group Inc. That means fewer trips to the ATM and less fee revenue for banks. So banks are making up for that loss of revenue.

Today's Headline News - Thursday, June 23, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 22, 2005

Ubiquitous Technology, Bad Practices Drive Up Data Theft

Tags » Identity Management, Privacy, Security

Jonathan Krim reports for the Washington Post on 2005, the "year of the data breach."

"We've used weak practices for some time," said Chuck Wade, an Internet security and commerce consultant. "The vulnerabilities are well known, and we have not been improving the security measures . . . as we should have been."

Morgan Stanley Reports Discover Card Results

Tags » Card Issuers

Discover CardMorgan Stanley announced quarterly earnings results this morning for the quarter ending May 31, 2005 -- including results for its Credit Services unit which is primarily made up of Discover Card. Financial details were included in the Financial Supplement (PDF).

Discover reported 45.9 million accounts of which 19.3 million were active. Transaction volume increased 4 percent year over year to $25.4 billion and 314 million transactions for the first quarter at an average ticket of $80.89. Merchant, cardmember and other fees were $486 million, up 4 percent.

Managed credit card loans remained flat at $46.8 billion while net interest income fell $108 million due to a narrower interest rate spread. Average receivables per active account were $2,426, up 4 percent. Payment volume per active account was $1,306, up 8 percent. Net credit chargeoffs were the best in four years declining to 4.94 percent from 6.48 percent.

Credit Services also reported 452 million Pulse PIN debit transactions for the quarter.

Regulators Start Inquiry in Data Loss

Tags » Financial Regulators, Privacy, Processors, Security

Eric Dash reports for the New York Times on an investigation begun last week by the Federal Financial Institutions Examining Council into the security breach at CardSystems Solutions.

Visa Launches Hispanic Financial Education Campaign

Tags » Associations

Visa USA has announced the launch of its Hispanic Financial Education Campaign, a new program aimed at providing Hispanic consumers with tools for financial decisions.   » Continue Reading

Union Bank of California Offers UPICs

Tags » Commercial Payments

Union Bank of California has become the first west coast bank to offer its business customers the Universal Payment Identification Code (UPIC).

Developed by the Electronic Payments Network, the ACH business of The Clearing House Payments Co. L.L.C., a UPIC is a unique bank account identifier that allows companies to receive electronic payments without divulging their sensitive banking information. UPICs are for credit payments only and are portable from one institution to another.
  » Continue Reading

Would-be Identity Thieves Keep TSYS On Its Toes

Tags » Privacy, Processors, Security

Tony Adams of the Columbus, GA Ledger-Enquirer profiles TSYS' risk management efforts.

At his company's annual meeting in April, TSYS Chief Executive Officer Phil Tomlinson bluntly told shareholders the credit-card processor fends off 100,000 hacking attempts each week.

Ask Glenbrook - Paying AOL Subscription Via Phone Bill?

Tags » Ask Glenbrook

Here's a recent Ask Glenbrook question we received:

Q. How can you pay for AOL on your phone bill?

A. AOL does offer its customers the option to pay for their monthly subscriptions on their phone bills if they do not have credit cards, debit cards, or checking accounts available to pay them directly. Due to the additional processing cost involved, AOL charges an additional $5.00 per month for this service, which they obtain through a processor called PaymentOne.

Today's Headline News - Wednesday, June 22, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 21, 2005

CEO Says Google Won't Compete With PayPal

Tags » Card Payments, ECommerce Payments, Money Transfer

Michael Liedtke, AP Business Writer, reports on comments made earlier Tuesday by Google CEO Eric Schmidt in which Schmidt said Google does not intend to offer a person-to-person, stored-value payments system.

"The payment services we are working on are a natural evolution of Google's existing online products and advertising programs which today connect millions of consumers and advertisers," Schmidt said. He declined to elaborate.

Cell Phones Now Playing Role of Wallet

Tags » Mobile Payments

Bruce Meyerson, AP Business Writer, reports on the use of cell phones for payments.

"The benefits of having a wallet on your phone with multiple cards are overblown," said Murdo Munro, a MasterCard executive involved with PayPass. "If a consumer has to boot up an application on the phone, and then go through four or five menus, and then choose a card to make a payment, that's an awful lot slower and less convenient than just taking a card out of your wallet."

Credit Card Users With Highest Balances Pay Lowest Rates

Tags » Card Issuers, Consumer Debt, Credit Cards, Debt Consolidation

A new study by Ohio State University of Ohio consumers suggests that savvy card users are shopping around, finding the cards with the lowest interest rates to minimize their payments.

PayPal: One Tough Nut for Google

Tags » Card Payments, ECommerce Payments, Money Transfer

Business Week's Silicon Valley Bureau chief Robert Hof reports on rumors of Google entering the electronic payment business.

So far, it hasn't paid to underestimate Google. But for all the potential firepower the search giant brings to this battle, it's still PayPal's to lose. Don't look for that to happen anytime soon.

Business Week: The Truth About Credit Card Fraud

Tags » Card Fraud, Card Payments

Robert Berner and Adrienne Carter report for Business Week on credit card fraud.

Improved systems to detect bogus transactions have produced a decade-long decline in fraud as a percentage of overall dollar transactions. In 2004, illegal credit-card purchases totaled $788 million in the U.S., down from $882 million in 2003, according to Nilson Report, a trade publication. That represents just 4.7 cents for $100 worth of purchases, well down from a high of 15.7 cents in 1992.

Today's Headline News - Tuesday, June 21, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 20, 2005

Black Market in Stolen Credit Card Data Thrives on Internet

Tags » Card Issuers, Card Payments, Privacy, Russia, Security

Tom Zeller Jr. reports for the New York Times in Tuesday's edition on the illicit trading in stolen credit card data that takes place on the Internet.

"There's so much to this," said Jim Melnick, a former Russian affairs analyst for the Defense Intelligence Agency who is now the director of threat development at iDefense, a company in Reston, Va., that tracks cybercrime.

"The story that needs to be told is the larger, long-term threat to the American financial industry. It's a cancer. It's not going to kill you now, but slowly, over time."

Separately, Julie Creswell and Eric Dash reported that the nation's largest credit card issuers were still uncertain which customer accounts were affected by a computer security breach that MasterCard reported last Friday.

Credit-Card Breach Tests Banking Industry's Defenses

Tags » Associations, Card Issuers, Card Payments, Privacy, Security

Robin Sidel and Mitchell Pacelle report for the Wall St. Journal in Tuesday's edition on the banking industry implications of the security breach reported last Friday involving up to 40 million cardholders.

In the end, banks often conclude that it is more expensive to replace compromised cards than to step up account monitoring and absorb fraud losses when they occur. Visa estimates that when breaches do happen, only 2% of the exposed cards end up with any fraudulent charges on them.
A separate article by Ron Lieber provides a Q&A on what to expect after a breach of your credit card's security.

Tech Industry Abuzz over 'Google Wallet'

Tags » Card Payments, Google Checkout, Money Transfer

MSNBC carries this evening's Associated Press update on the rumored Google payment service, reportedly codenamed Google Wallet.

Fingers Pointed as Huge US Data Breach Spreads to Asia

Tags » Associations, Card Payments, Privacy, Processors, Security

AFP reported tonight on some of the implications for cardholders in Asia-Pacific following last Friday's announcement by MasterCard of a security breach at CardSystems Solutions.

In Australia, about 50,000 Mastercard and another 77,000 Visa card holders are believed to have been at risk, ABC radio reported Tuesday. However, the banks issuing the cards said that most of those affected have already been issued with replacements after irregular transactions were picked up as early as last December.

American Express Announces Organization and Management Changes

Tags » Card Issuers

American Express has announced a number of organization and management changes driven in part by the previously announced retirement of David House.

Of note, Amex's Global Network Services business (it's bank co-branding initiative) will now report to CFO Gary Crittenden. In addition, Bill Glenn will assume worldwide responsibility for operations, pricing, marketing and strategy for the development of the American Express closed-loop merchant network.

RSA Security Claims Two-Factor Authentication Gains Momentum in the U.S. Consumer Banking Market

Tags » Bank Technology, Identity Management, Online Banking, Security

RSA Security has announced two US banks (Allentown, Pennsylvania-based American Bank and West Chester, Pennsylvania-based Stonebridge Bank) who will be adopting RSA's SecurID two-factor authentication for use by their online banking customers.   » Continue Reading

New Study Finds Retail Banking Customers Have Low Levels of Attachment To Their Financial Institutions

Tags » Banking Industry, Checking Accounts

A.T. Kearney has announced the results of a new study that concludes retail banking customers show little inherent attachment to their financial institutions   » Continue Reading

Potential Implications of the CardSystems Security Breach

Tags » Associations, Card Payments, Prepaid Cards and Stored Value Cards, Processors, Security

Eplaw's Ethan Preston explores some of the potential implications of the card data security breach at CardSystems Solutions announced late Friday by MasterCard.

Phisher Tales: How Webs of Scammers Pull Off Internet Fraud

Tags » ECommerce Payments, Online Banking, Phishing

Lee Gomes reports for the Wall St. Journal on inside the world of phishers and phishing attacks.

Phishers, not surprisingly, are savvy about their targets. For instance, it wasn't just a coincidence that Washington Mutual was a phisher favorite. Mr. Abad says it was widely known in the phishing underground that a flaw in the communications between the bank's ATM machines and its mainframe computers made it especially easy to manufacture fake Washington Mutual ATM cards.

Retailers Try Their Hand at Finger-Scanning Payment System

Tags » Biometrics, Point of Sale (POS)

Michele Chandler reports for the San Jose Mercury News on a new partnership between Pay By Touch and VeriFone.

Pay By Touch is negotiating to bring its technology to a Bay Area grocer sometime later this year, said John Morris, the company's president and chief operating officer. He said a deal could be formalized within the next two months with a food chain he declined to name. Pay By Touch is also in discussions with fast food restaurants, discount stores and convenience chains.

Subway Restaurants' Independent Purchasing Cooperative Selects Chockstone

Tags » Chockstone, Loyalty Programs, Merchants, Prepaid Cards and Stored Value Cards, Processors

Subway's Independent Purchasing Cooperative (IPC) has announced the selection of Chockstone, Inc. as its partner for comprehensive gift and loyalty card services for all of its restaurant locations in the U.S. and Canada.   » Continue Reading

Ask Glenbrook: Sending Payments to China

Tags » Ask Glenbrook, China, Commercial Payments

See the following Ask Glenbrook question we recently received:

I have a small business in the U.S. and outsource a bit of work to China, and I'm looking for a good way to send payment to them. Can you suggest a reliable, cost effective way to do this?
Perhaps Citigroup's Worldlink service is one way to do that? A quick inquiry revealed:
China FX is highly regulated, so beneficiaries must bring in paperwork to their banks to obtain funds, so delivery of actual funds can be delayed.
Do you have a recommendation for this small businessman looking for a convenient and reasonably priced US to China payment solution? If so, please post a comment!

Lost Credit Data Improperly Kept

Tags » Associations, Card Payments, Privacy, Processors, Security

Eric Dash reports in Monday's New York Times on the card security breach reported on Friday by MasterCard.

The chief of the credit card processing company whose computer system was penetrated by data thieves, exposing 40 million cardholders to a risk of fraud, acknowledged yesterday that the company should not have been retaining those records.

Today's Headline News - Monday, June 20, 2005

Tags » Card Payments

Note: This posting is updated regularly throughout the day.

June 19, 2005

JetBlue to Issue Card With Amex

Tags » Card Issuers, Merchants