Gartner Survey Shows Frequent Data Security Lapses and Increased Cyber Attacks Damage Consumer Trust in Online Commerce

Gartner this morning announced results of a survey of 5,000 US adults that concludes that "increasing reports of lost consumer data files and disclosures of unauthorized access to sensitive personal data are taking a toll on consumers' confidence in online commerce."

"While online banking customers continue to access bank accounts over the Internet, they are changing their usage patterns," said Avivah Litan, vice president and research director at Gartner.

"Nearly 30 percent of the online bankers say that online attacks have influenced their online banking activities. Over three-quarters of this group log in less frequently, and nearly 14 percent of them have stopped paying bills via online banking."