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April 14, 2005

Home Depot Self-Checkout Boosts Sales, Satisfaction

Larry Dignan writes for Baseline about Home Depot's success with self-checkout.

Home Depot's passion is checkout tweaking. Liebert says Home Depot is experimenting with new checkout formats including belts to move products, eight-lane self-checkouts, and redesigned checkout stands with improved ergonomics.

Home Depot is convinced fast checkouts matter. As Leibert puts it: "Checkout continues to be one of our customers' most important drivers of satisfaction."

Battling Fraud on eBay

Frank Fortunato writes for SmallBusinessComputing.com about battling fraud from a seller's perspective.

Angry Retailers Count Cost of Internet Fraud

Maija Pesola reports for the Financial Times about Internet retailers becoming increasingly concerned about their exposure to web-based crime.

Security Breach Hits HSBC MasterCard Cards

CNN Money reports on HSBC's notification to at least 180,000 MasterCard card holders that their cards may have been compromised at a merchant (Polo Ralph Lauren) and will need to be replaced. The story was originally reported in a Wall St. Journal report by Robin Sidel and Christopher Conkey in this morning's edition.

PayPal's Growing Pains

Peter Kang writes for Forbes about eBay's PayPal.

Perhaps more critical than potential competition, Kessler said, is the firm's push for small- and medium-sized businesses outside of eBay.

Visa Launches Currency Conversion Website

Visa has announced the launch of a new currency conversion website to help cardholders prepare for international travel.

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First Data Corp. Reports Earnings

First Data has reported first quarter financial results with revenues growing 10 percent year over year but earnings per share of $0.47 vs. $0.61 a year ago.

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