Visa USA Speeds Dispute Resolution Process

Visa's new "RED" program, short for Re-Engineering Disputes, is a transformation of the entire dispute resolution process that will benefit consumers. The new Visa program will expedite disputes by increasing automation and communication, streamlining rules and procedures, and using electronic transmission in place of paper documents and the mailbox. This increased access to information means that customer service representatives will be able to assist cardholders more quickly -- usually within one billing cycle. RED allows cardholders to get more precise and immediate information when they inquire about the status of their dispute. Eventually, some issuers will be able to offer their consumers access to their dispute resolution information online as well.