Study Says Telephone Banking Is Major Channel Vulnerability For Banks
Javelin Strategy and Research has released a new report titled "Telephone Banking Authentication: Securing a Popular yet Vulnerable Channel" that concludes that "weak authentication measures continue to be utilized for phone banking." According to the report "a majority of top 23 US financial institutions need to strengthen authentication methods for the phone, with over 1 in 4 still asking for a full Social Security number, and only 8% requiring a password or answer to challenge questions."
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